12 PRINCIPLES of QUALITY SERVICE: How America's Top Service Providers Gain A Competitive Advantage

Business & Finance, Industries & Professions, Total Quality Management, Marketing & Sales, Customer Service
Cover of the book 12 PRINCIPLES of QUALITY SERVICE: How America's Top Service Providers Gain A Competitive Advantage by D. Keith Denton, D. Keith Denton
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Author: D. Keith Denton ISBN: 9781301531080
Publisher: D. Keith Denton Publication: May 1, 2013
Imprint: Smashwords Edition Language: English
Author: D. Keith Denton
ISBN: 9781301531080
Publisher: D. Keith Denton
Publication: May 1, 2013
Imprint: Smashwords Edition
Language: English

12 Principles of Quality Service is about a brilliantly simple way American companies can compete successfully for customers in a global market. Common sense, fair play, and the latest and shrewdest lessons in marketing and management are combined in a concept called "Qualitivity", which sets the service industry on a path towards customer satisfaction and vendor profit. D. Keith Denton interviews with service-luminaries draw key lessons from these companies:

American Express Company
Domino's Pizza
Federal Express
Hallmark Cards, Inc.
L.L. Bean, Inc.
Springfield Re-manufacturing Corporation (SRC)
Radio Shack
Texas Instruments

and others who are reaping the rewards of doing business the Quality Service way. Beaming executives, delighted customers, and contented employees will mark the company that heeds the advice found in this book. Each chapter focuses on an individual concept in the step-in-step program that can revolutionize a corporate image and keep customers loyal forever.

View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart

12 Principles of Quality Service is about a brilliantly simple way American companies can compete successfully for customers in a global market. Common sense, fair play, and the latest and shrewdest lessons in marketing and management are combined in a concept called "Qualitivity", which sets the service industry on a path towards customer satisfaction and vendor profit. D. Keith Denton interviews with service-luminaries draw key lessons from these companies:

American Express Company
Domino's Pizza
Federal Express
Hallmark Cards, Inc.
L.L. Bean, Inc.
Springfield Re-manufacturing Corporation (SRC)
Radio Shack
Texas Instruments

and others who are reaping the rewards of doing business the Quality Service way. Beaming executives, delighted customers, and contented employees will mark the company that heeds the advice found in this book. Each chapter focuses on an individual concept in the step-in-step program that can revolutionize a corporate image and keep customers loyal forever.

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