Advances in The Human Side of Service Engineering

Proceedings of the AHFE 2017 International Conference on The Human Side of Service Engineering, July 17−21, 2017, The Westin Bonaventure Hotel, Los Angeles, California, USA

Nonfiction, Computers, Advanced Computing, Programming, User Interfaces, Business & Finance, Industries & Professions, Industries, Science & Nature, Technology
Cover of the book Advances in The Human Side of Service Engineering by , Springer International Publishing
View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart
Author: ISBN: 9783319604862
Publisher: Springer International Publishing Publication: June 16, 2017
Imprint: Springer Language: English
Author:
ISBN: 9783319604862
Publisher: Springer International Publishing
Publication: June 16, 2017
Imprint: Springer
Language: English

This book explores the different ways in which human-factors engineering influences organizations’ and enterprises’ well-being and competitiveness. It covers a wealth of interrelated topics such as service engineering, service science, human–computer interaction, service usability, attitude and opinion assessment, servicescape design and evaluation, and training for service delivery. Further topics include service systems modeling, anthropology in service science, and customer experience, as well as ethical issues and the impact of an aging society. Based on the AHFE 2017 International Conference on The Human Side of Service Engineering, held on July 17–21, 2017, in Los Angeles, California, USA, the book provides readers with a comprehensive, general view of current research and challenges in the important field of service engineering. It also provides practical insights into the development of services for different kinds of organizations, including health care organizations, aviation providers, manpower allocation, hospitality and entertainment, as well as banking and financial institutions.

View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart

This book explores the different ways in which human-factors engineering influences organizations’ and enterprises’ well-being and competitiveness. It covers a wealth of interrelated topics such as service engineering, service science, human–computer interaction, service usability, attitude and opinion assessment, servicescape design and evaluation, and training for service delivery. Further topics include service systems modeling, anthropology in service science, and customer experience, as well as ethical issues and the impact of an aging society. Based on the AHFE 2017 International Conference on The Human Side of Service Engineering, held on July 17–21, 2017, in Los Angeles, California, USA, the book provides readers with a comprehensive, general view of current research and challenges in the important field of service engineering. It also provides practical insights into the development of services for different kinds of organizations, including health care organizations, aviation providers, manpower allocation, hospitality and entertainment, as well as banking and financial institutions.

More books from Springer International Publishing

Cover of the book Lectures on the Nearest Neighbor Method by
Cover of the book Surgical Procedures on the Cirrhotic Patient by
Cover of the book Probiotics and Prebiotics in Animal Health and Food Safety by
Cover of the book Analytical Family Demography by
Cover of the book A Simple Introduction to the Mixed Finite Element Method by
Cover of the book Disney and the Dialectic of Desire by
Cover of the book Systems for Big Graph Analytics by
Cover of the book Neural Advances in Processing Nonlinear Dynamic Signals by
Cover of the book Research Perspectives on Work and the Transition to Motherhood by
Cover of the book Information Technology for Management: New Ideas and Real Solutions by
Cover of the book Nordic Girlhoods by
Cover of the book Advances in Social and Occupational Ergonomics by
Cover of the book Recent Advances in Computational Engineering by
Cover of the book The Geometry of Urban Layouts by
Cover of the book Trusted Systems by
We use our own "cookies" and third party cookies to improve services and to see statistical information. By using this website, you agree to our Privacy Policy