| Author: | Angela Dahlberg | ISBN: | 9781351959988 |
| Publisher: | CRC Press | Publication: | March 2, 2017 |
| Imprint: | Routledge | Language: | English |
| Author: | Angela Dahlberg |
| ISBN: | 9781351959988 |
| Publisher: | CRC Press |
| Publication: | March 2, 2017 |
| Imprint: | Routledge |
| Language: | English |
This book introduces a new Human Factors concept that includes the air passenger as an integral part of the aviation system. It develops a revised Reason Model on Human Error that applies its principles to the prevention of passenger misconduct, with a focus on organizational issues affecting the interface between the air passenger and the airlines. It also builds a synergistic model addressing the traditional conflict between safety and service objectives. Incorporating a diffusion of air traveller tension, a Passenger Risk Management Model leads to a strategic approach for reducing incidents of Air Rage.
This book introduces a new Human Factors concept that includes the air passenger as an integral part of the aviation system. It develops a revised Reason Model on Human Error that applies its principles to the prevention of passenger misconduct, with a focus on organizational issues affecting the interface between the air passenger and the airlines. It also builds a synergistic model addressing the traditional conflict between safety and service objectives. Incorporating a diffusion of air traveller tension, a Passenger Risk Management Model leads to a strategic approach for reducing incidents of Air Rage.
