Are You Being Served?: New Tools For Measuring Service Delivery

Nonfiction, Social & Cultural Studies, Political Science, Government
Cover of the book Are You Being Served?: New Tools For Measuring Service Delivery by Amin Samia; Das Jishnu; Goldstein Markus, World Bank
View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart
Author: Amin Samia; Das Jishnu; Goldstein Markus ISBN: 9780821371855
Publisher: World Bank Publication: December 27, 2007
Imprint: Language: English
Author: Amin Samia; Das Jishnu; Goldstein Markus
ISBN: 9780821371855
Publisher: World Bank
Publication: December 27, 2007
Imprint:
Language: English
This publication presents tools and techniques for measuring service delivery in health and education and people's experiences from the field in deploying these methods. It begins by providing an introduction to the different methodological tools available for evaluating the performance of the health and education sectors. Country specific experiences are then explored to highlight lessons on the challenges, advantages and disadvantages of using different techniques to measure quality in a variety of different contexts and of using the resulting data to affect change. This book is a valuable resource for those who seek to enhance capacity for the effective measurement of service delivery in order to improve accountability and governance and enhance the quality of service delivery in developing countries.
View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart
This publication presents tools and techniques for measuring service delivery in health and education and people's experiences from the field in deploying these methods. It begins by providing an introduction to the different methodological tools available for evaluating the performance of the health and education sectors. Country specific experiences are then explored to highlight lessons on the challenges, advantages and disadvantages of using different techniques to measure quality in a variety of different contexts and of using the resulting data to affect change. This book is a valuable resource for those who seek to enhance capacity for the effective measurement of service delivery in order to improve accountability and governance and enhance the quality of service delivery in developing countries.

More books from World Bank

Cover of the book Global Monitoring Report 2008: MDGs And The Environment: Agenda For Inclusive And Sustainable Development by Amin Samia; Das Jishnu; Goldstein Markus
Cover of the book Enhancing the Climate Resilience of Africa's Infrastructure by Amin Samia; Das Jishnu; Goldstein Markus
Cover of the book World Bank South Asia Economic Update 2010: Moving Up, Looking East by Amin Samia; Das Jishnu; Goldstein Markus
Cover of the book Financial Management Information Systems: 25 Years of World Bank Experience on What Works and What Doesn't by Amin Samia; Das Jishnu; Goldstein Markus
Cover of the book Tourism in Africa by Amin Samia; Das Jishnu; Goldstein Markus
Cover of the book Beyond Commodities by Amin Samia; Das Jishnu; Goldstein Markus
Cover of the book Wage Inequality in Latin America by Amin Samia; Das Jishnu; Goldstein Markus
Cover of the book Special Economic Zones in Africa: Comparing Performance and Learning from Global Experiences by Amin Samia; Das Jishnu; Goldstein Markus
Cover of the book Two Dragon Heads: Contrasting Development Paths For Beijing And Shanghai by Amin Samia; Das Jishnu; Goldstein Markus
Cover of the book Addressing Inequality in South Asia by Amin Samia; Das Jishnu; Goldstein Markus
Cover of the book World Development Report 2017 by Amin Samia; Das Jishnu; Goldstein Markus
Cover of the book Doing Business 2009 by Amin Samia; Das Jishnu; Goldstein Markus
Cover of the book Integrity In Mobile Phone Financial Services: Measures For Mitigating The Risks From Money Laundering And Terrorist Financing by Amin Samia; Das Jishnu; Goldstein Markus
Cover of the book New Technologies, New Risks?: Innovation And Countering Terrorist Financing by Amin Samia; Das Jishnu; Goldstein Markus
Cover of the book Learning from Megadisasters by Amin Samia; Das Jishnu; Goldstein Markus
We use our own "cookies" and third party cookies to improve services and to see statistical information. By using this website, you agree to our Privacy Policy