Best! - No Need to Be Cheap If You Are...

Business & Finance, Economics, Development & Growth
Cover of the book Best! - No Need to Be Cheap If You Are... by Mike Hohnen, eBookIt.com
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Author: Mike Hohnen ISBN: 9781456606800
Publisher: eBookIt.com Publication: August 14, 2013
Imprint: eBookIt.com Language: English
Author: Mike Hohnen
ISBN: 9781456606800
Publisher: eBookIt.com
Publication: August 14, 2013
Imprint: eBookIt.com
Language: English
Inspired by the principles developed in the "Service Profit Chain", Mike Hohnen takes you through each of the steps needed to create an outstanding service business.

We live in a world of abundance – there is plenty of choice everywhere. And since 2008 we have experienced significant drops in demand as consumers became more careful. The result is a widening gap between supply and demand in virtually any category you can imagine.

When that happens, many companies have a knee-jerk reaction, and the recipe is more or less always the same: initiate rigorous cost-cutting programmes, reduce staff and/or services, offer discounts in many forms, and increase advertising aggressively.

This, however, is the equivalent of trying to steer and brake as your car begins to skid on black ice while going through a sharp curve.

As you hit that declining demand curve, you need to perform what at first seems like a counter intuitive move: hold your price, increase your services, improve your quality, and narrow your focus in the market.

In this book, you will not only understand why but also see how you can do that.
View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart
Inspired by the principles developed in the "Service Profit Chain", Mike Hohnen takes you through each of the steps needed to create an outstanding service business.

We live in a world of abundance – there is plenty of choice everywhere. And since 2008 we have experienced significant drops in demand as consumers became more careful. The result is a widening gap between supply and demand in virtually any category you can imagine.

When that happens, many companies have a knee-jerk reaction, and the recipe is more or less always the same: initiate rigorous cost-cutting programmes, reduce staff and/or services, offer discounts in many forms, and increase advertising aggressively.

This, however, is the equivalent of trying to steer and brake as your car begins to skid on black ice while going through a sharp curve.

As you hit that declining demand curve, you need to perform what at first seems like a counter intuitive move: hold your price, increase your services, improve your quality, and narrow your focus in the market.

In this book, you will not only understand why but also see how you can do that.

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