Etiquette category: 653 books
by The Customer Service Training Institute
Language: English
Release Date: January 3, 2015
Language: English
Release Date: January 3, 2015
The telephone is opne of the most common and most effective tools for all businesses. Unfortunately, it is also the most abused tool as well. Some of our practices and methods of using the telephone are not only hurting our business, they are making our customers angry, frustrated and upset. They...
by Potter
Language: English
Release Date: October 17, 2012
Language: English
Release Date: October 17, 2012
This e-book is about how I was robbed of my money and my mental stability by the auto mechanic industry. My self esteem and quality of life was robbed by a few mechanics who really were only out for profits. In this ebook I share my experience and give good sound advice on what I think you as a consumer...
Insidious Competition
The Battle for Meaning and the Corporate Image
Language: English
Release Date: June 17, 2010
The battle for the meaning of your corporate image is on and Richard Telofski explains how you can fight back in todays online world. The battle is being waged in social media by ordinary and not-so-ordinary competition that subtly and insidiously competes for your companys reputation. Discover this...
by The Customer Service Training Institute
Language: English
Release Date: January 3, 2015
Language: English
Release Date: January 3, 2015
How we react when a customer becomes unhappy or dissatisfied can mean the difference between losing a customer and creating a customer for life. Though it may sound like a cliche, problems can really become opportunities if you go about solving them in the right way.
Losing a customer is a...
The Daily Grind
How Workers Navigate the Employment Relationship
Language: English
Release Date: October 27, 2014
The Daily Grind: How Workers Navigate the Employment Relationship serves as a unique core text in the fields of labor studies and sociology by considering the employment relationship from the worker’s perspective of social justice. The text focuses on the structural and institutional barriers which...
Customer Care Do's and Don'ts...Stories that Engage the Heart.. Volume 2
Customer Care Series, #2
Language: English
Release Date: December 9, 2016
Excellent customer relationships are the back-bone of any business. That notwithstanding, many well-meaning professionals end up irritating customers, and ruining an otherwise potential service experience. Therefore it is imperative that employees acquire tips for improving services. On that background,...
by Geoff C. Anoke
Language: English
Release Date: January 31, 2017
Language: English
Release Date: January 31, 2017
World changers are rooted on the unfailing Word of God.This book guides you on how to get your business career secured on the sure foundation of God's word and how to spring forward from there.
by Nick Brown
Language: English
Release Date: December 11, 2013
Language: English
Release Date: December 11, 2013
The process involved in finding the right agency is as important as the message in your campaign.
While the main goal of an advertising agency is to win your business, a large part of the search process, falls squarely on the shoulder of the businessman.
An advertising agency can be...
Why Manners Matter
What Confucius, Jefferson, and Jackie O Knew and You ShouldToo
Language: English
Release Date: March 5, 2009
"Witty, well-reasoned, and, yes, occasionally potty mouthed, the fiercely talented Lucinda Holdforth may be doing more to save civilization than anyone I know. Holdforth has held forth, and for this I bow down low before her." -Henry Alford, author of How To Live
In this age of global...
F You Very Much
Understanding the Culture of Rudeness--and What We Can Do About It
Language: English
Release Date: February 6, 2018
"Deliciously hilarious. If you care about people and enjoy a good laugh, I politely encourage you to read this book. Immediately."
--Adam Grant, bestselling author of Originals
From the brilliant comedic mind behind the hit movie Yes Man, a hilarious and pitch-perfect look at the...
Beautylicious!
The Black Girl's Guide to the Fabulous Life
Language: English
Release Date: April 14, 2010
Plenty of successful guides have been published for hip girls in general, but now the trendsetting black reader has a book of her own. Dedicated to chic sisters everywhere, Beautylicious! shimmers with wit and soul—an irresistible new recipe for loving, playing, and beautifying with verve. Chapters...
by Letty Cottin Pogrebin
Language: English
Release Date: April 9, 2013
Language: English
Release Date: April 9, 2013
Everyone knows someone who's sick or suffering. Yet when a friend or relative is under duress many of us feel uncertain about how to cope.
Throughout her recent bout with breast cancer, Letty Cottin Pogrebin became fascinated by her friends' and family's diverse reactions to her and her illness:...
Pot Psychology's How to Be
Lowbrow Advice from High People
Language: English
Release Date: November 13, 2012
Do you love stylish, sexy advice? Do you love marijuana? Get the best of both worlds with POT PSYCHOLOGY'S HOW TO BE, the hot, new, easy-to-use book from the creators of the Jezebel.com video advice sensation, Pot Psychology.
We're Tracie and Rich, and our system guarantees results. We'll tell...
by anonymous
Language: English
Release Date: December 15, 2009
Language: English
Release Date: December 15, 2009
"'The supreme business of the school is to develop a sense of justice, the power of initiative, independence of character, correct social and civic habits, and the ability to cooperate toward the common good.'--Dr. Frank Crane. How do you develop correct social habits, the habits of a gentleman or a lady?"