Information Management category: 2540 books
Essentials of Cybersecurity
InfoSec experts share their tips on getting the basics right
Language: English
Release Date: February 3, 2017
Essentials of Cybersecurity is a crowdsourced effort from the members of the Peerlyst online community of information security professionals. These InfoSec experts share their perspective and tips on getting the basics right, from understanding cybersecurity’s vital importance and developing a corporate...
The ITSM Process Design Guide
Developing, Reengineering, and Improving IT Service Management
Language: English
Release Date: August 2, 2010
The Definitive Source for Certified Process Design Engineers. IT organizations increasingly recognize the need to design, re-design, and improve their internal IT service management (ITSM) processes. While popular frameworks such as the IT Infrastructure Library™ (ITIL®), Control Objectives for IT...
Super Crunchers
Why Thinking-by-Numbers Is the New Way to Be Smart
Language: English
Release Date: August 28, 2007
NEW YORK TIMES BESTSELLER* *• With new information on crunching your own numbers to get the edge the experts have
An international sensation—and still the talk of the relevant blogosphere—this Wall Street Journal and New York Times business bestseller examines the “power” in numbers....
Accelerate
The Science of Lean Software and DevOps: Building and Scaling High Performing Technology Organizations
Language: English
Release Date: March 27, 2018
Accelerate your organization to win in the marketplace.
How can we apply technology to drive business value? For years, we've been told that the performance of software delivery teams doesn't matter―that it can't provide a competitive advantage to our companies. Through four years of groundbreaking...
Process Mining in Healthcare
Evaluating and Exploiting Operational Healthcare Processes
Language: English
Release Date: March 12, 2015
What are the possibilities for process mining in hospitals? In this book the authors provide an answer to this question by presenting a healthcare reference model that outlines all the different classes of data that are potentially available for process mining in healthcare and the relationships...
IT Service Management
Support for your ITSM Foundation exam
Language: English
Release Date: April 8, 2016
Whether you're preparing for your service management foundation exam, or simply want to understand service management better, this new edition of our popular book covers the latest thinking and provides you with a comprehensive, practical introduction to IT service management. Building on their collective,...
Competing on Analytics: Updated, with a New Introduction
The New Science of Winning
Language: English
Release Date: August 29, 2017
From two pioneers in business analytics, an update of the classic book on how analytics and business intelligence are transforming competition and how leading organizations build and compete on an analytical capability.
The first book to describe how analytics are changing the business landscape,...
by Bennet Lientz, Kathryn Rea
Language: English
Release Date: February 18, 2004
Language: English
Release Date: February 18, 2004
This is a *different* book on change management. Using commonsense and practical advice tested in their work with hundreds of organizations, the authors walk the reader through clear guidelines and checklists to implement change that works.
Readers will develop a change management strategy
that starts...
Agile and Lean Program Management
Scaling Collaboration Across the Organization
Language: English
Release Date: March 3, 2016
Scale collaboration, not process.
If you’re trying to use agile and lean at the program level, you’ve heard of several approaches, all about scaling processes. If you duplicate what one team does for several teams, you get bloat, not delivery. Instead of scaling the process, scale everyone's...
by Jeff Handley
Language: English
Release Date: October 24, 2012
Language: English
Release Date: October 24, 2012
This book covers every detail, including some missed in other books. This thorough book provides a clear roadmap to designing, implementing and operating Enterprise Architecture. The author leaves no key process out and completely covers everything from initial concept to measuring support effectiveness...
Enterprise Architecture Patterns
Practical Solutions for Recurring IT-Architecture Problems
Language: English
Release Date: July 19, 2013
Every enterprise architect faces similar problems when designing and governing the enterprise architecture of a medium to large enterprise. Design patterns are a well-established concept in software engineering, used to define universally applicable solution schemes. By applying this approach to enterprise...
Information and Communication Technologies in Tourism 2015
Proceedings of the International Conference in Lugano, Switzerland, February 3 - 6, 2015
Language: English
Release Date: January 27, 2015
The papers presented in this volume advance the state-of-the-art research on big data and analytics, social media, electronic marketing, mobile computing and recommender systems, mobile sensors and geosocial services, augmented reality, wearable computing, smart tourism, electronic distribution for...
by
Language: English
Release Date: February 7, 2011
Language: English
Release Date: February 7, 2011
Service Systems Implementation provides the latest applications and practices aimed at improving the key performance indicators of service systems, especially those related to service quality, service productivity, regulatory compliance, and sustainable service innovation. The book presents action-oriented,...
Business Process Management within Chemical and Pharmaceutical Industries
Markets, BPM Methodology and Process Examples
Language: English
Release Date: November 8, 2013
As business processes are crucial success factors for companies, software-based Business Process Management (BPM) is becoming more and more important. In this area SAP, the market leader for enterprise application software, has already gathered substantial experience. For the characterization,...