Skills category: 6777 books

Give your front-line call center staff the training they need! With How to Be a Great Call Center Representative, call-center staff will learn what technology-based customer service is all about, including the history, terminology, legislation, and technology options. This book is designed to supplement...

Learn skills, games, and activities for back-to-nature adventures and camping trips, for all ages and abilities, from children to adults. How to Play in the Woods is a must-have for anyone working with scouts or youth groups, as well as a handy reference book for campers and outdoor enthusiasts who...

This is the fifth book in a series of ten electronic books designed to educate young children and school-age students about information technologies and the digital world they live in.Who will benefit from this book? This book is most suitable for young people in their middle grade levels. It is also...

The go-to MCSA prep guide, updated for Windows 10 and the new exams MCSA Windows 10 Complete Study Guide is your comprehensive resource for taking both Exams 70-698 and 70-697. Covering 100% of all exam objectives, this study guide goes beyond mere review to delve deeper into the complex topics...

All of today’s help desk support skills, in one easy-to-understand book    The perfect beginner’s guide: No help desk or support experience necessary   Covers both “soft” personal skills and “hard” technical skills   Explains the changing role...

Essential Programming Skills--Made Easy! Learn programming fundamentals quickly with help from this hands-on tutorial. No previous experience required! Programming: A Beginner's Guide gets you started right away writing a simple but useful program in Visual Basic Express Edition, and then moves...

Here in this critical guide is all the important safety techniques that you’ll need to know in order to survive in just about any condition. From designing a makeshift earthquake shelter to constructing a water well, The Complete U.S. Army Survival Guide to Shelter Skills, Tactics, and Techniques...

Student Essentials: Exam and Revision Strategies – in one hour gives you all the essential skills you need when revising for and taking exams. Taking you step-by-step through every stage, helping you develop and apply the right strategy for revision and exam success. Student Essentials: Exam and...

How does early comprehension develop in young children, and how can we better prepare preschoolers to become successful readers? This important volume compiles today's best research on the often-overlooked topic of prereader comprehension: what we know about it now, and what we need to know to build...

KNOW IT ALL What makes someone a total outdoorsman? It’s a mix of know-how, enthusiasm, experience . . . and having the right tools. In this follow-up to the top-selling Total Outdoorsman Manual author T. Edward Nickens returns with another 300+ hints on how to get the most from your hunting, fishing,...

Camping or backpacking in winter is appealing for many who enjoy the serenity of wilderness settings without the crowds and bustle of the summer season. But as rewarding as they can be, these outings require special preparation and a different set of skills than are necessary at other times of the...

Have you ever worried what you would do when faced with a dangerous situation? Can you imagine facing a danger so severe that your life will depend on what skills you have? Well, this book is designed to give you as much information and 20 basic skills to increase your chances of survival during a number...

In this excerpt from Stay Alive! Survival Skills You Need, John D. McCann introduces you to survival kits, survival clothing and basic skills to survive.

What does it take to write an extraordinary nonfiction book? It takes more than a good idea and a flash of insight to write a book. Aspiring authors must also understand the publishing process, build writing skills, and develop business savvy. Write Your Book Now! A Handbook for Writers, Authors,...