Calming & De-escalation of Aggressive & Mentally Ill Individuals on the Phone - A Comprehensive Guidebook for Emergency Dispatch (9-1-1) Centers
by
Ellis Amdur
Language: English
Release Date: January 1, 2011
Although call-takers at an Emergency Dispatch Center are under no immediate physical threat, they are often the focus of intense verbal violence. In this comprehensive guidebook, Ellis Amdur, with the assistance of consultants whose cumulative experience in emergency call-taking and emergency dispatch...