Decision Making Problem Solving category: 1513 books

Cover of Delight Your Customers

Delight Your Customers

7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary

by Steve Curtin
Language: English
Release Date: July 19, 2013

If you want to know how strong your company’s customer service is, ask your employees to describe what their work entails. Then pay attention to whether they simply list their duties and tasks or if they speak to the true essence of their job--to create delighted customers who will be less price...
Cover of PMP Prep Last Minute

PMP Prep Last Minute

Quick Reference Guide for PMP

by Mufaddal Khandwala
Language: English
Release Date: June 14, 2013

A Quick Reference Guide for the PMP Exam which helps the aspirants in recalling the contents & context quickly by providing short notes on the topics. Hence before the main exam and the Preparatory exams you just need to glance through this guide and get ready for the exam. This book can be used in conjunction with other revered PMP books.
Cover of COMO IMPLANTAR ISO 9001:2015 PASO A PASO

COMO IMPLANTAR ISO 9001:2015 PASO A PASO

Formatos de Procedimientos y Registros para cumplir los Requisitos. Compresión de cada Requisito. Preguntas y Respuestas para Defender la Auditoría Externa. Cuadro de Mando para Mantener Actualizado el Sistema de Gestión.

by Iván Torres Vega
Language: Spanish
Release Date: December 15, 2016

El presente libro representa una herramienta completamente práctica a la hora de implantar la norma UNE-EN-ISO 9001:2015 en cualquier tipo de organización. ¿Por qué es el más caro? Porque ofrecemos mucho más que nadie. Contiene un MATERIAL DESCARGABLE ALTAMENTE valioso en el que se encuentran: -Formatos...
Cover of The Art of War for Executives

The Art of War for Executives

Ancient Knowledge for Today's Business Professional

by Donald G. Krause
Language: English
Release Date: October 2, 2007

Success is an art form that few can master. Here, Sun Tzu's ancient principles of war, reinterpreted for the modern businessperson, offer the skills to gain an advantage and achieve success on the corporate battlefield...and the strategies to win at work when conflicts arise.
Cover of The McGraw Hill 36 Hour Six Sigma Course
by Greg Brue, Rod Howes
Language: English
Release Date: July 22, 2004

Learn the essentials of Six Sigma in just 36 hours The McGraw-Hill 36-Hour Six Sigma Course provides you with the knowledge you need to understand, implement, and manage a Six Sigma program. This detailed yet accessible guide explores 10 essential Six Sigma tools for manufacturing along with other core components of a Six Sigma program.
Cover of Switch
by Dan Heath, Chip Heath
Language: Spanish
Release Date: April 5, 2011

¿Por qué es tan difícil lograr cambios duraderos en nuestros trabajos, nuestrascomunidades y nuestras propias vidas? El obstáculo principal es un conflicto intrínsico en el cerebro, nos dicen Chip y Dan Heath, dos reconocidos especialistas en comportamiento organizacional. Los psicólogos...
Cover of Supply Chain Management Best Practices
by David Blanchard
Language: English
Release Date: March 26, 2010

Learn what it takes to develop and have a "best-in-class" supply chain This new edition shows you how to build supply chains that work by illustrating how leading companies are doing it. Identifying world-class supply chains in more than a dozen different industries and explaining...
Cover of The Complete Guide to Sales Force Incentive Compensation

The Complete Guide to Sales Force Incentive Compensation

How to Design and Implement Plans That Work

by Andris Zoltners, Prabhakant Sinha, Sally Lorimer
Language: English
Release Date: August 7, 2006

Designing an incentive plan to turn sales reps into sales superstars! If you're like most sales leaders, your incentive program is a constant challenge, as you try to jumpstart sales, energize a geographically dispersed and autonomous workforce, and motivate salespeople to achieve ambitious revenue...
Cover of Crisis, Issues and Reputation Management

Crisis, Issues and Reputation Management

A Handbook for PR and Communications Professionals

by Andrew Griffin
Language: English
Release Date: April 3, 2014

Crisis, Issues and Reputation Management defines reputation, explores how to value it and provides practical guidelines for effective reputation management, including how to approach issues of Corporate Social Responsibility. Practical and accessible, it outlines a comprehensive approach to managing...
Cover of The Psychology of Sales
by Rosey Conway
Language: English
Release Date: August 28, 2012

To become a successful sales person, you need to understand the psychology of sales; the attitudes and behaviours of both customers (buying psychology and what influences customers today) and sales people (the psychology of selling).Highly successful sales people are in a perpetual state of...
Cover of Debt Free For Life

Debt Free For Life

The Finish Rich Plan for Financial Freedom

by David Bach
Language: English
Release Date: December 28, 2010

GOODBYE DEBT—HELLO FREEDOM!   Most of us grew up with the idea that there is good debt and there is bad debt.   Good debts are generally considered to be debts you incur to buy things that can go up in value—like a home or college education.  Bad debts are things like credit card balances,...
Cover of Minimalismus ist der Schlüssel zum Glück

Minimalismus ist der Schlüssel zum Glück

Ballast über Bord werfen befreit! (Minimalismus-Guide: Ein Leben mit mehr Erfolg, Freiheit, Glück, Geld, Liebe und Zeit)

by Lea Barth
Language: German
Release Date: January 27, 2017

"Über das Buch" Minimalismus ist der Schlüssel zum Glück: Ballast über Bord werfen befreit! Ein einfaches Leben mit mehr Erfolg, Freiheit, Glück, Geld, Liebe und Zeit – irgendwie wünschen wir uns das alle. Doch in unserer modernen leistungsorientierten Gesellschaft bleibt diese Einfachheit...
Cover of Personal Finance Desk Reference
by Ken Little
Language: English
Release Date: April 3, 2007

One-stop shopping for all things financial. Personal finances are becoming more and more complex. And this is the only comprehensive reference book on this sprawling subject. Beginning with the basics of financial planning (budgeting, interest, banking, insurance, and debt), this helpful guide...
Cover of 20 Rules Of Business (You Should Be Using)
by Brad Shirley
Language: English
Release Date: June 3, 2013

If your not using these 20 rules of business, You are losing out on some great opportunities to take your business to the next level.What do you do when no matter what you can't seem to make a dent in your rivals business?Are you overdressing for business?Are you working...
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