Bill Roche: 4 books

How has the recession affected the conduct of human resource management? How have HR departments and managers fared? Have leading firms taken measures to sustain and revive their businesses through innovative HR measures? How have union representation and influence been affected? Is the recession...

The partnership established between the Irish Airports Authority and its trade unions in the mid-1990s was groundbreaking in promoting union and staff involvement in all aspects of company decision-making. This book charts the progress, achievements and obstacles faced by the partnership based on...

For the first time, the ISO 9000 quality management standard requires that registered companies measure customer satisfaction. Many customer surveys produce misleading results due to poor questionnaire design, inappropriate data collection methods and invalid statistic analysis. Customer...

(from the original jacket) Palisades Park is a summer community of 200 cottages scattered throughout the dunes and along the shore of Lake Michigan, seven miles south of South Haven, MI. Since "the place we call Palisades Park" has encompassed a long and interesting story of its own, the...