Brian Church: 4 books

Bring Disney-level customer experience to your organization with insider guidance The Experience is a unique guide to mastering the art of customer service and service relationships, based on the principles employed at the renowned leader in customer experience ­— the Walt Disney Company....

This book is about the search to understand the art and science of why some ideas progress and some dissipate. Why some people advance in their careers with sustained movement while others seem to be swimming upstream. Why some deals reach the event and some fade off into the distance. The search was...

Writers of the modern essay can trace their chosen genre all the way back to Michel de Montaigne (1533–92). But save for the recent notable best seller How to Live: A Life of Montaigne by Sarah Bakewell, Montaigne is largely ignored. After Montaigne—a collection of twenty-four new personal essays...

Great statesmen and gentlemen, men of honor and rank, seem to be phenomena of a bygone Aristocratic era. Aristocracies, which emphasize rank, and value difference, quality, beauty, rootedness, continuity, stand in direct contrast to democracies, which value equality, autonomy, novelty, standardization,...