Bruce Simpson: 3 books

Tips on making your call center a genuine profit center In North America, call centers are a $13 billion business, employing 4 million people. For managers in charge of a call center operation, this practical, user-friendly guide outlines how to improve results measurably, following its principles...

Archbishop Simpson writes from both personal knowledge of the affair as well as witness testimony of the events that took 15 years of an innocent man's life, when he was sentenced to 15 to 45 years for a crime he did not commit, in Allegan County, Michigan."I am still horrified at witnessing...

Written by eminent sociologists, this book introduces and assesses some of the most influential, recent sociological theories. Each chapter explains the theory and describes a related program of empirical research. Chapters are authored by the actual founders (and/or leading exponents) of these theoretical...