Leonard: 2410 books

In this pathbreaking book, world-renowned Harvard Business School service firm experts James L. Heskett, W. Earl Sasser, Jr. and Leonard A. Schlesinger reveal that leading companies stay on top by managing the service profit chain. Why are a select few service firms better at what they do --...

James Heskett, Earl Sasser, and Leonard Schlesinger reveal powerful new evidence that paying close attention to the employee-customer relationship will enable any organization to be a low-cost provider and achieve superior results -- proving that you can have it all, a goal thought inadvisable just...

**The best-selling author of Subliminal and The Drunkard’s Walk teaches you how to tap into the hidden power of your brain. ** ** **“*Elastic *is a book that will help you survive the whirlwind.” —Daniel H. Pink, author of When and A Whole New Mind Named to the 800-CEO-READ...

This wise and inspiring book by Leonard Berry, moves far beyond his pioneering work in services marketing and service quality to explain how great service companies meet their toughest challenge: sustaining long-term success. In a world where customers regard flawless products as a given, service...

Excellent service is the foundation for services marketing, contend Leonard Berry and A. Parasuraman in this companion volume to Delivering Quality Service. Building on eight years of research, the authors develop a model for understanding the relationship between quality and marketing in services...

Are you sick of working day after day for someone else, dreaming of what you'll do one day when you retire? Why wait until you're old to enjoy retirement? How would you like to retire in 12 months? Stop dreaming about a better life in the future – create one for yourself today! If...

If war may be said to bring out the worst in governments, it frequently brings out the best in people. This is a novel about some of the very best. Some led. Some followed. Some died. “One of the finest novels yet written about the war in Vietnam.”—The Washington Post Sergeant...

Kevin is debonair, well educated, loyal and willing to do anything to make his significant other happy. Yet he has been unable to hold onto Brenda after being involved for over fifteen years. Kevin’s attributes, which would be appreciated by most women, are considered to be boring, routine and predictable...

Dünyada minimuma inen insan sayısı beş vampir krallığını büyük bir kriz ve kuraklığa sürüklemiştir. Artık krallar daha vahşi ve kontrol edilemez durumdadırlar. Kral José ise diğerlerinin bilmediği gizli bir silaha sahiptir. Ormanda yaşayan güzeller güzeli bir şifa perisi. Her...

Brenda Melendez, a callous and calculating woman. She is a devil in a black dress without a conscious or soul. She has no remorse for the lives she’s led down the path of unrighteousness and destroyed on her ascension to the top. The many men that have crossed her path were enticed by her beauty...

The odd thing about Walter Schoen, German born but now running a butcher shop in Detroit, he's a dead ringer for Heinrich Himmler, head of the SS and the Gestapo. They even share the same birthday. Honey Deal, Walter's American wife, doesn't know that Walter is a member of a spy ring that sends...

Get Shorty’s Chili Palmer is back in Be Cool, a classic novel of suspense from New York Times bestselling author Elmore Leonard. But this time it’s no more Mr. Nice Guy. After a smash hit and a flop*,* B-movie-producer Chili Palmer is looking for another score. Lunching with a record company...

Pagan Babies is classic crime fiction from the master of suspense, New York Times bestselling author Elmore Leonard. Father Terry Dunn thought he'd seen everything on the mean streets of Detroit, but that was before he went on a little retreat to Rwanda to evade a tax-fraud indictment. Now...

Edited by Harvey Arden, with an Introduction by Chief Arvol Looking Horse, and a Preface by former Attorney General Ramsey Clark. In 1977, Leonard Peltier received a life sentence for the murder of two FBI agents. He has affirmed his innocence ever since--his case was made fully and famously...