Martin Hill Wilson: 1 book
Delivering Effective Social Customer Service
How to Redefine the Way You Manage Customer Experience and Your Corporate Reputation
Language: English
Release Date: October 23, 2013
Social Customer Service is new. Social Media is the biggest thing happening to the customer service industry since the mid 1960s when modern day call centres were born. It is taking customers and organisations into untested ways of relating: transparently, collaboratively, instantly. The consequences...
