Robin G Qiu: 2 books

Over the past few years, advancement in distributed computing and interconnected networks has enhanced the role of information technology and improved business performance around the world. As a result, enterprise integration has become a norm in competitive organizations by effectively integrating...

Features coverage of the service systems lifecycle, including service marketing, engineering, delivery, quality control, management, and sustainment Featuring an innovative and holistic approach, Service Science: The Foundations of Service Engineering and Management provides a new perspective...