Sandra Shrum: 5 books

Book cover of CMMI for Services

CMMI for Services

Guidelines for Superior Service

by Eileen Forrester, Brandon Buteau, Sandra Shrum
Language: English
Release Date: October 30, 2009

CMMI® for Services (CMMI-SVC) is a comprehensive set of guidelines to help organizations establish and improve processes for delivering services. By adapting and extending proven standards and best practices to reflect the unique challenges faced in service industries, CMMI-SVC offers providers a practical...
Book cover of CMMI-ACQ

CMMI-ACQ

Guidelines for Improving the Acquisition of Products and Services

by Brian Gallagher, Mike Phillips, Karen Richter
Language: English
Release Date: December 24, 2008

CMMI-ACQ® (Capability Maturity Model® Integration for Acquisition) describes best practices for the successful acquisition of products and services. Providing a practical framework for improving acquisition processes, CMMI-ACQ addresses the growing trend in business and government for organizations...
Book cover of CMMI for Services

CMMI for Services

Guidelines for Superior Service

by Eileen Forrester, Brandon Buteau, Sandra Shrum
Language: English
Release Date: March 4, 2011

CMMI® for Services (CMMI-SVC) is a comprehensive set of guidelines to help organizations establish and improve processes for delivering services. By adapting and extending proven standards and best practices to reflect the unique challenges faced in service industries, CMMI-SVC offers providers a...
Book cover of CMMI for Development

CMMI for Development

Guidelines for Process Integration and Product Improvement

by Mary Beth Chrissis, Mike Konrad, Sandra Shrum
Language: English
Release Date: March 8, 2011

CMMI® for Development (CMMI-DEV) describes best practices for the development and maintenance of products and services across their lifecycle. By integrating essential bodies of knowledge, CMMI-DEV provides a single, comprehensive framework for organizations to assess their development and maintenance...
Book cover of CMMI for Acquisition

CMMI for Acquisition

Guidelines for Improving the Acquisition of Products and Services

by Brian Gallagher, Mike Phillips, Karen Richter
Language: English
Release Date: March 4, 2011

CMMI® for Acquisition (CMMI-ACQ) describes best practices for the successful acquisition of products and services. Providing a practical framework for improving acquisition processes, CMMI-ACQ addresses the growing trend in business and government for organizations to purchase or outsource required...
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