Timothy A Storlie: 1 book
Person-Centered Communication with Older Adults
The Professional Provider's Guide
Language: English
Release Date: June 1, 2015
Providers serving older adults face a growing problem. Older adults are becoming increasingly dissatisfied with service quality citing deficits in provider communication and relationship skills. The author argues this dissatisfaction is largely related to three widespread issues: ageism, use of professional...
