Tom Larkin: 1 book
How to Talk to Customers
Create a Great Impression Every Time with MAGIC
Language: English
Release Date: January 7, 2011
Filled with case studies and anecdotes, How to Talk to Customers demystifies the most critical aspect of customer service: conversations employees have every day with customers. In this must-have resource, Diane Berenbaum and Tom Larkin outline a proven system based on their MAGIC customer service...
