Bcs The Chartered Institute For It imprint: 61 books
Service Level Manager
Careers in IT service management
Language: English
Release Date: August 4, 2017
Provides practical guidance on how to be successful in this high-profile and complex role
Gives an in-depth introduction to skills and competencies required
Essential reading for anyone wanting to advance their IT career
Part of a series on roles in IT
Agile and Business Analysis
Practical guidance for IT professionals
Language: English
Release Date: March 6, 2017
• A comprehensive guide to applying Agile practices to business analysis • Written by a team of high profile business analysts skilled in Agile
by Carrie Marshall
Language: English
Release Date: November 1, 2018
Language: English
Release Date: November 1, 2018
Engaging with customers through social media is essential for businesses in this day and age. Writing for social media can be difficult to get right and even big brands can get it very wrong. This book walks you through how to deliver maximum benefit for your business through your social media writing....
Green IT
Managing your carbon footprint
Language: English
Release Date: May 8, 2012
New legislation, rising energy costs and increasing demand for green credentials have moved sustainable IT up the business agenda. Yet the term ‘green IT’ still means a variety of things to a variety of people – whether that’s sustainably managing and procuring IT assets, ethically recycling...
User Acceptance Testing
A step-by-step guide
Language: English
Release Date: May 24, 2013
Every information system brought into service in every type of organisation requires user acceptance testing. It is by far the most common activity carried out by non-IT specialists. This book is designed to be a hands-on manual for non-testing specialists to plan and carry out an effective acceptance...
Managing Yourself
Shortcuts to success
Language: English
Release Date: September 15, 2013
Research shows there is no 'model' project manager. Every individual approaches project management in a different way, bringing with them a unique set of skills and experiences. Becoming a good project manager is often largely about self-development. This ebook gives a huge range of ideas and tips...
Principles of Data Management
Facilitating information sharing
Language: English
Release Date: November 27, 2013
Covers industry trends
Shows the difference between data and information
Covers recent advances in database technology
Includes subjects such as metadata and data quality
Previous edition ISBN 9781902505848
Business Relationship Manager
Careers in IT service management
Language: English
Release Date: July 7, 2014
Business relationship management (BRM) is central to all aspects of an organisation’s interaction with existing and potential customers. It is crucial for building and maintaining strong relationships between service provider and customer and relies on understanding customer needs. It provides a...
Business Analysis Techniques
99 essential tools for success
Language: English
Release Date: September 23, 2014
Essential toolkit for business analysts and managers
Ideal for students of information systems and business strategy
Complementary to best-selling book Business Analysis
1st edition ISBN - 978-1-906124-23-6
Project Manager
Careers in IT project management
Language: English
Release Date: July 20, 2018
This book is a highly accessible guide to being a project manager (PM), particularly a project manager working within an IT field. The role is set out with reference to required skills, essential competencies and responsibilities. Tools, methods and techniques for project managers are covered, including...
Growing Yourself As A Leader
Technical Leadership Capabilities
Language: English
Release Date: February 26, 2018
The development of technical leadership capabilities is often overlooked as a training requirement in organisations but these are key to business success. In this book, management experts Brian Sutton and Robina Chatham describe six management techniques including unlocking your creative potential,...
Delivering Benefit
Technical leadership capabilities
Language: English
Release Date: December 18, 2017
The development of technical leadership capabilities is often overlooked as a training requirement in organisations but these are key to business success. In this book, management experts Brian Sutton and Robina Chatham describe six management techniques to help you develop your leadership capabilities...
Business Writing for Technical People
The most effective ways to get your message across
Language: English
Release Date: July 6, 2018
Technically-minded people can struggle with business writing and many businesses get it wrong, losing their readers in avalanches of acronyms and jungles of technical jargon. It doesn’t have to be that way. In this book you’ll discover how to give your communication skills an upgrade, exploring...
Health informatics
Improving patient care
Language: English
Release Date: June 29, 2012
Health informatics (HI) and technology play a major role in health care including empowering patients, shortening waiting lists and improving treatment efficiency. This ebook contains a range of material by HI experts on the latest developments. It includes articles on robotic surgery, on how technology...