Ws imprint: 140 books

GASTON LEROUX (1868-1927) est né à Paris, mais il grandit en Normandie et c´est au lycée de Caen qu´il obtiendra son baccalauréat de lettres. Ensuite il revient à Paris pour devenir avocat en 1890, métier qu´il exercera pendant trois ans, tout en rédigeant des comptes rendus de procès pour...

Das Werk, das aus einer Vorrede und drei „Abhandlungen“ besteht, gehört zu den einflussreichsten Schriften Nietzsches. Er legte hier keine Aphorismen vor wie in den meisten anderen seiner Werke, sondern längere, systematische Texte mit durchaus wissenschaftlichem Anspruch: Er stellt darin soziologische,...

Sommario: Il turno Il fu Mattia Pascal Così è (se vi pare) Enrico IV Uno, nessuno, e centomila Sei personaggi in cerca d'autore La giara

Die Welt der fliegenden Händler ist ein hartes Pflaster für jedermann, der damit seinen Lebensunterhalt verdienen will. Sprachliche Gewandtheit, ein Gespür für die Wünsche der Kundschaft und eine Prise Humor im Erstellen eines Angebots gehören zu den unmittelbaren Voraussetzungen, welche diese...

"Cool Air" is a short story by the American horror fiction writer H. P. Lovecraft, written in March 1926 and published in the March 1928 issue of Tales of Magic and Mystery. The narrator offers a story to explain why a "draught of cool air" is the most detestable thing to him....

When after three decades of research Singapore could produce its own water, the little city-state was said to have lost its vulnerability. No longer would every policy have to bend at the knees for water survival. It was finally time to celebrate liberty! When did the same moment come in Bala's...

Brave Beachley tells the tale of Australian Layne Beachley and how she chased her dream to become a world champion surfer. "Because tough times are sure to happen. They are part and parcel of life's plan. But don't let those tough times stop you, pick yourself up and say: 'I CAN!'" SisuGirls...

This book is the revised edition of Understanding Basic Chemistry Through Problem Solving published in 2015. It is in a series of Understanding Chemistry books, which deals with Basic Chemistry using the problem solving approach. Written for students taking either the university of Cambridge O-level...

Targeting, acquiring, and retaining the "right" customers is at the core of many successful service firms. The objective is to build the relationships and develop loyal customers who will contribute to a growing volume of business with the firm in the future. Managing Customer Relationships...

Highly capable and motivated people are at the center of service excellence and productivity. Behind today's successful service organizations stands a firm commitment to effective management of human resources, including the recruitment, selection, training, motivation, and retention of employees....

Mighty Mira tells the tale of Nepali Mira Rai and how she chased her dream to become a professional mountain runner. The moral of my story; Live the moment, live the now. Don't worry if you don't know the path, Have courage, and you'll discover how. SisuGirls is a global movement inspiring...

Why are some nations rich and others poor? Why do the citizens of some countries lead a happy, prosperous life while others struggle in terrible want? This book takes the reader through the eventful life journey of one of Singapore's best known economists and educators, Professor Lim Chong...

Retail is going through difficult times and is suffering the consequences of both the economic crisis and the digitization of society. Fundamentally, there is a bigger problem: stores cannot keep up with the changing behavior of customers who are connected 24/7, customers for whom there is no distinction...

From a customer's perspective, services are experiences. From the organization's perspective, services are processes that have to be designed and managed to create the desired customer experience. This makes processes the architecture of services. Designing Customer Service Processes will discuss...