Borders in Service

Enactments of Nationhood in Transnational Call Centres

Nonfiction, Science & Nature, Science, Earth Sciences, Geography, Business & Finance, Economics, International, Social & Cultural Studies, Social Science, Sociology
Cover of the book Borders in Service by Kiran Mirchandani, Winifred Poster, University of Toronto Press, Scholarly Publishing Division
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Author: Kiran Mirchandani, Winifred Poster ISBN: 9781487511869
Publisher: University of Toronto Press, Scholarly Publishing Division Publication: October 27, 2016
Imprint: Language: English
Author: Kiran Mirchandani, Winifred Poster
ISBN: 9781487511869
Publisher: University of Toronto Press, Scholarly Publishing Division
Publication: October 27, 2016
Imprint:
Language: English

Borders in Service traces the intersection of service labour and national identity across global call centres in seven countries: El Salvador, Guatemala, Guyana, Mauritius, Morocco, the Philippines, and the US-Mexico border. While most studies on offshore call centres have focused on India this collection explores the experiences of call center workers in many of the newly emerging hubs of transnational service work.

In this collection, Kiran Mirchandani and Winifred Poster have gathered a wide range of contributors to explore the dynamics within global call centres. Such dynamics include: language, speech, accent issues, expressions of consumer sentiment, physical space, and organizational, human resource, and labour policies. By grounding the theoretical debates on nationhood and labour in the realities of daily life in global call centres, Mirchandani and Poster have created a timely, accessible and revealing collection that will change what we know about offshored customer service work.

View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart

Borders in Service traces the intersection of service labour and national identity across global call centres in seven countries: El Salvador, Guatemala, Guyana, Mauritius, Morocco, the Philippines, and the US-Mexico border. While most studies on offshore call centres have focused on India this collection explores the experiences of call center workers in many of the newly emerging hubs of transnational service work.

In this collection, Kiran Mirchandani and Winifred Poster have gathered a wide range of contributors to explore the dynamics within global call centres. Such dynamics include: language, speech, accent issues, expressions of consumer sentiment, physical space, and organizational, human resource, and labour policies. By grounding the theoretical debates on nationhood and labour in the realities of daily life in global call centres, Mirchandani and Poster have created a timely, accessible and revealing collection that will change what we know about offshored customer service work.

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