Building the High-Trust Organization
Strategies for Supporting Five Key Dimensions of Trust
Business & Finance, Management & Leadership, Management
| Author: | Pamela S Shockley-Zalabak, Sherwyn Morreale, Michael Hackman | ISBN: | 9780470583302 |
| Publisher: | Wiley | Publication: | March 9, 2010 |
| Imprint: | Jossey-Bass | Language: | English |
| Author: | Pamela S Shockley-Zalabak, Sherwyn Morreale, Michael Hackman |
| ISBN: | 9780470583302 |
| Publisher: | Wiley |
| Publication: | March 9, 2010 |
| Imprint: | Jossey-Bass |
| Language: | English |
Based on IABC sponsored research in over 60 organizations, this guide provides an easy-to-administer model and instrument for measuring and managing trust in organizations. An explanation and practical applications accompany each of the model's five critical dimensions of trust: Competence, Openness and Honesty, Concern for Others, Reliability, and Identification. Using rich case examples and interviews, the book examines diverse approaches and opportunities for building trust--in peer groups, virtual environments, and with managers/supervisors, and top management. Individual interviews represent diverse organizational positions, responsibilities, perspectives, and geographic locations.
Note: CD-ROM/DVD and other supplementary materials are not included as part of Kindle edition of this book.
Based on IABC sponsored research in over 60 organizations, this guide provides an easy-to-administer model and instrument for measuring and managing trust in organizations. An explanation and practical applications accompany each of the model's five critical dimensions of trust: Competence, Openness and Honesty, Concern for Others, Reliability, and Identification. Using rich case examples and interviews, the book examines diverse approaches and opportunities for building trust--in peer groups, virtual environments, and with managers/supervisors, and top management. Individual interviews represent diverse organizational positions, responsibilities, perspectives, and geographic locations.
Note: CD-ROM/DVD and other supplementary materials are not included as part of Kindle edition of this book.
