Business Process Crowdsourcing

Concept, Ontology and Decision Support

Business & Finance, Industries & Professions, Information Management, Nonfiction, Computers, Advanced Computing, Information Technology
Cover of the book Business Process Crowdsourcing by Nguyen Hoang Thuan, Springer International Publishing
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Author: Nguyen Hoang Thuan ISBN: 9783319913919
Publisher: Springer International Publishing Publication: May 15, 2018
Imprint: Springer Language: English
Author: Nguyen Hoang Thuan
ISBN: 9783319913919
Publisher: Springer International Publishing
Publication: May 15, 2018
Imprint: Springer
Language: English

This book conceptualises and develops crowdsourcing as an organisational business process. It argues that although for many organisations crowdsourcing still implies an immature one-off endeavour, when developed to a more repeatable business process it can harness innovation and agility. The book offers a process model to guide organisations towards the establishment of business process crowdsourcing (BPC), and empirically showcases and evaluates the model using two current major crowdsourcing projects. In order to consolidate the domain knowledge, the BPC model is turned into a heavyweight ontology capturing the concepts, hierarchical relationships and decision-making relationships necessary to establish crowdsourcing as a business process in an organisation. Lastly, based on the ontology it presents a decision tool that provides advice on making informed decisions about the performance of business process crowdsourcing activities. 

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This book conceptualises and develops crowdsourcing as an organisational business process. It argues that although for many organisations crowdsourcing still implies an immature one-off endeavour, when developed to a more repeatable business process it can harness innovation and agility. The book offers a process model to guide organisations towards the establishment of business process crowdsourcing (BPC), and empirically showcases and evaluates the model using two current major crowdsourcing projects. In order to consolidate the domain knowledge, the BPC model is turned into a heavyweight ontology capturing the concepts, hierarchical relationships and decision-making relationships necessary to establish crowdsourcing as a business process in an organisation. Lastly, based on the ontology it presents a decision tool that provides advice on making informed decisions about the performance of business process crowdsourcing activities. 

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