Calidad y servicio

Conceptos y herramientas

Business & Finance, Industries & Professions, Quality Control
Cover of the book Calidad y servicio by Martha Elena Vargas, Luz Ángela Aldana, Universidad de La Sabana
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Author: Martha Elena Vargas, Luz Ángela Aldana ISBN: 9789586489577
Publisher: Universidad de La Sabana Publication: April 1, 2014
Imprint: Language: Spanish
Author: Martha Elena Vargas, Luz Ángela Aldana
ISBN: 9789586489577
Publisher: Universidad de La Sabana
Publication: April 1, 2014
Imprint:
Language: Spanish

El servicio y la calidad son hoy factores diferenciadores de organizaciones que asumen su éxito desde la perspectiva de los clientes y referentes para elevar sus niveles de competitividad. Esta obra ofrece al lector una orientación teórica y práctica que ayudará a las organizaciones, instituciones y empresas a diseñar, implementar y evaluar los procesos de calidad y servicio. Además, proporciona un capítulo de talleres que sirve de guía para la aplicación del texto.

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El servicio y la calidad son hoy factores diferenciadores de organizaciones que asumen su éxito desde la perspectiva de los clientes y referentes para elevar sus niveles de competitividad. Esta obra ofrece al lector una orientación teórica y práctica que ayudará a las organizaciones, instituciones y empresas a diseñar, implementar y evaluar los procesos de calidad y servicio. Además, proporciona un capítulo de talleres que sirve de guía para la aplicación del texto.

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