Call Center 111 Success Secrets - 111 Most Asked Questions On Call Center - What You Need To Know
Business & Finance
| Author: | Joshua Petersen | ISBN: | 9781488533549 |
| Publisher: | Emereo Publishing | Publication: | January 13, 2014 |
| Imprint: | Emereo Publishing | Language: | English |
| Author: | Joshua Petersen |
| ISBN: | 9781488533549 |
| Publisher: | Emereo Publishing |
| Publication: | January 13, 2014 |
| Imprint: | Emereo Publishing |
| Language: | English |
It contains 111 answers, much more than you can imagine; comprehensive answers and extensive details and references, with insights that have never before been offered in print. Get the information you need--fast! This all-embracing guide offers a thorough view of key knowledge and detailed insight. This Guide introduces what you want to know about Call Center.
A quick look inside of some of the subjects covered: Arena (software) Uptake, Mitel - Product lineup, Technical support Outsourcing technical support, Voicemail - Voicemail features, QVC - QVC US, Virtual queue - FIFO|First In, First Out Queuing vs. Scheduled Queuing, KPN - International, Text mining - Commercial, Agent-assisted Automation - Types of agent-assisted automation, Apple, Inc - Corporate culture, Data mining Business, United Steelworkers, Mobile security - Viruses and Trojans, Call centre - Dynamics, Global sourcing, Third-party logistics - On-demand transportation, Offshoring - Frequently used terms, Risk management - Risk reduction, MSN - International services, Virtual queue - Impact, 300-page iPhone bill - Industry, Lenovo - Corporate affairs, Mobile security - Viruses and Trojans, Payment Card Industry Data Security Standard - PCI compliance in call centers, HP Enterprise Services - Services, Bombay Calling, Operator messaging - Difference between full Answering Service, Call center industry in the Philippines - Number of centers, Elastix - Call center module, Technical support Tier/Level 1 (T1/L1), Bombay Calling - Synopsis, Skills based routing, San Antonio - Economy, Call center industry in the Philippines - Recruitment and training process, QVC - QVC UK, Interactive Voice Response - History, A. Aneesh, Elastix - Features, and much more...
It contains 111 answers, much more than you can imagine; comprehensive answers and extensive details and references, with insights that have never before been offered in print. Get the information you need--fast! This all-embracing guide offers a thorough view of key knowledge and detailed insight. This Guide introduces what you want to know about Call Center.
A quick look inside of some of the subjects covered: Arena (software) Uptake, Mitel - Product lineup, Technical support Outsourcing technical support, Voicemail - Voicemail features, QVC - QVC US, Virtual queue - FIFO|First In, First Out Queuing vs. Scheduled Queuing, KPN - International, Text mining - Commercial, Agent-assisted Automation - Types of agent-assisted automation, Apple, Inc - Corporate culture, Data mining Business, United Steelworkers, Mobile security - Viruses and Trojans, Call centre - Dynamics, Global sourcing, Third-party logistics - On-demand transportation, Offshoring - Frequently used terms, Risk management - Risk reduction, MSN - International services, Virtual queue - Impact, 300-page iPhone bill - Industry, Lenovo - Corporate affairs, Mobile security - Viruses and Trojans, Payment Card Industry Data Security Standard - PCI compliance in call centers, HP Enterprise Services - Services, Bombay Calling, Operator messaging - Difference between full Answering Service, Call center industry in the Philippines - Number of centers, Elastix - Call center module, Technical support Tier/Level 1 (T1/L1), Bombay Calling - Synopsis, Skills based routing, San Antonio - Economy, Call center industry in the Philippines - Recruitment and training process, QVC - QVC UK, Interactive Voice Response - History, A. Aneesh, Elastix - Features, and much more...
