Call Centers and the Global Division of Labor

A Political Economy of Post-Industrial Employment and Union Organizing

Business & Finance, Career Planning & Job Hunting, Labor, Nonfiction, Social & Cultural Studies, Social Science, Sociology
Cover of the book Call Centers and the Global Division of Labor by Andrew J.R. Stevens, Taylor and Francis
View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart
Author: Andrew J.R. Stevens ISBN: 9781135118679
Publisher: Taylor and Francis Publication: March 26, 2014
Imprint: Routledge Language: English
Author: Andrew J.R. Stevens
ISBN: 9781135118679
Publisher: Taylor and Francis
Publication: March 26, 2014
Imprint: Routledge
Language: English

Call centers have come, in the last three decades, to define the interaction between corporations, governments, and other institutions and their respective customers, citizens, and members. The offshoring and outsourcing of call center employment, part of the larger information technology and information-technology-enabled services sectors, continues to be a growing practice amongst governments and corporations in their attempts at controlling costs and providing new services. While incredible advances in technology have permitted the use of distant and "offshore" labor forces, the grander reshaping of an international political economy of communications has allowed for the acceleration of these processes. New and established labor unions have responded to these changes in the global regimes of work by seeking to organize call center workers. These efforts have been assisted by a range of forces, not least of which is the condition of work itself, but also attempts by global union federations to build a bridge between international unionism and local organizing campaigns in the Global South and Global North. Through an examination of trade union interventions in the call center industries located in Canada and India, this book contributes to research on post-industrial employment by using political economy as a juncture between development studies, the sociology of work, and labor studies.

View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart

Call centers have come, in the last three decades, to define the interaction between corporations, governments, and other institutions and their respective customers, citizens, and members. The offshoring and outsourcing of call center employment, part of the larger information technology and information-technology-enabled services sectors, continues to be a growing practice amongst governments and corporations in their attempts at controlling costs and providing new services. While incredible advances in technology have permitted the use of distant and "offshore" labor forces, the grander reshaping of an international political economy of communications has allowed for the acceleration of these processes. New and established labor unions have responded to these changes in the global regimes of work by seeking to organize call center workers. These efforts have been assisted by a range of forces, not least of which is the condition of work itself, but also attempts by global union federations to build a bridge between international unionism and local organizing campaigns in the Global South and Global North. Through an examination of trade union interventions in the call center industries located in Canada and India, this book contributes to research on post-industrial employment by using political economy as a juncture between development studies, the sociology of work, and labor studies.

More books from Taylor and Francis

Cover of the book Between Borders by Andrew J.R. Stevens
Cover of the book Something's in the Air by Andrew J.R. Stevens
Cover of the book Taboo Topics by Andrew J.R. Stevens
Cover of the book World Yearbook of Education 1998 by Andrew J.R. Stevens
Cover of the book Nursing in the European Union by Andrew J.R. Stevens
Cover of the book Crisis Management Beyond the Humanitarian-Development Nexus by Andrew J.R. Stevens
Cover of the book Revolutionary Guerrilla Warfare by Andrew J.R. Stevens
Cover of the book Gonzalo de Berceo and the Latin Miracles of the Virgin by Andrew J.R. Stevens
Cover of the book The Army and the Indonesian Genocide by Andrew J.R. Stevens
Cover of the book Teaching Business Sustainability by Andrew J.R. Stevens
Cover of the book Teaching and Learning Vocabulary by Andrew J.R. Stevens
Cover of the book Proper English by Andrew J.R. Stevens
Cover of the book Handbook of Strengths-Based Clinical Practices by Andrew J.R. Stevens
Cover of the book The Discourse of Teaching Practice Feedback by Andrew J.R. Stevens
Cover of the book Person-centred Primary Care by Andrew J.R. Stevens
We use our own "cookies" and third party cookies to improve services and to see statistical information. By using this website, you agree to our Privacy Policy