Change & Release: Failed Opportunities

Business & Finance, Industries & Professions, Information Management
Cover of the book Change & Release: Failed Opportunities by Laurent Duenas, PRACT Publishing
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Author: Laurent Duenas ISBN: 1230000226503
Publisher: PRACT Publishing Publication: March 19, 2014
Imprint: Language: English
Author: Laurent Duenas
ISBN: 1230000226503
Publisher: PRACT Publishing
Publication: March 19, 2014
Imprint:
Language: English

The processes presented in this book and their activities are far from being novelties for IT organizations. All of them have implemented both processes. Each one does so in a more or less organized way, matching best its needs and priorities. Some of them rely on the best practices of the ITIL framework in a somewhat accurate way. That depends on their individual ability to understand or analyze it, or even according to the amount of efforts they are ready to make.

Therefore, companies' results are very diverse. This brings about questions, doubts and calls for analysis. This book aims to present the discrepancies between theory and reality. It is based on findings gathered by observing companies and shared information from a number of ITSM professionals.Through the topics it raises, this book strives to bring substantive answers to concrete issues.

View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart

The processes presented in this book and their activities are far from being novelties for IT organizations. All of them have implemented both processes. Each one does so in a more or less organized way, matching best its needs and priorities. Some of them rely on the best practices of the ITIL framework in a somewhat accurate way. That depends on their individual ability to understand or analyze it, or even according to the amount of efforts they are ready to make.

Therefore, companies' results are very diverse. This brings about questions, doubts and calls for analysis. This book aims to present the discrepancies between theory and reality. It is based on findings gathered by observing companies and shared information from a number of ITSM professionals.Through the topics it raises, this book strives to bring substantive answers to concrete issues.

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