Civility in the Digital Age

How Companies and People Can Triumph over Haters, Trolls, Bullies and Other Jerks

Business & Finance
Cover of the book Civility in the Digital Age by Andrea Weckerle, Pearson Education
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Author: Andrea Weckerle ISBN: 9780133134988
Publisher: Pearson Education Publication: February 13, 2013
Imprint: Que Publishing Language: English
Author: Andrea Weckerle
ISBN: 9780133134988
Publisher: Pearson Education
Publication: February 13, 2013
Imprint: Que Publishing
Language: English

Re-civilize Life Online!

 

PROVEN Conflict Management and Prevention for Social Media and the Web

 

Ever seem like the Web is just one big screaming match? Ever feel like you’re refereeing a worldwide tantrum on YOUR social media sites, blogs, and online forums? That’s not good for your goals—or your sanity. Stop. Now. Step back. Take a breath. And solve the problem. Thought you couldn’t? You can: there are proven best practices for getting people to be civil online. Even when they disagree. Even if they’re complaining. You can avoid misunderstandings that lead to flame wars, and promote constructive conversation amongst those with strongly held views. And, finally, you can handle the people that just can’t be civilized. Today, these skills are flat-out imperative. Everyone who leads, curates, manages, or participates in online communities needs them. Andrea Weckerle hasn’t just compiled them: she’s created a 30-Day Action Plan for restoring civility to your corner of the digital world. This plan works—and not one moment too soon.

  • Master the foundational skills you need to resolve and prevent conflict online
  • Understand the dynamics of each online conflict, from procedural disputes to online lynch mobs
  • Stay cool and effectively manage conflict in even the highest-pressure online environments
  • Differentiate between what people say and what they really want
  • Create a positive online footprint—or start cleaning up a negative image
  • Recognize online troublemakers and strategize ways to handle them
  • Manage your own anger—and, when necessary, express it online safely and productively
  • Strategically manage others’ online hostility and frustration
  • Limit risks to your organization’s online reputation due to actions it can’t control
  • Draft and implement corporate social media policies that actually work

 

View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart

Re-civilize Life Online!

 

PROVEN Conflict Management and Prevention for Social Media and the Web

 

Ever seem like the Web is just one big screaming match? Ever feel like you’re refereeing a worldwide tantrum on YOUR social media sites, blogs, and online forums? That’s not good for your goals—or your sanity. Stop. Now. Step back. Take a breath. And solve the problem. Thought you couldn’t? You can: there are proven best practices for getting people to be civil online. Even when they disagree. Even if they’re complaining. You can avoid misunderstandings that lead to flame wars, and promote constructive conversation amongst those with strongly held views. And, finally, you can handle the people that just can’t be civilized. Today, these skills are flat-out imperative. Everyone who leads, curates, manages, or participates in online communities needs them. Andrea Weckerle hasn’t just compiled them: she’s created a 30-Day Action Plan for restoring civility to your corner of the digital world. This plan works—and not one moment too soon.

 

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