Customer Care

A Training Manual for Library Staff

Nonfiction, Reference & Language, Education & Teaching, Educational Theory, Adult & Continuing Education, Language Arts, Library & Information Services
Cover of the book Customer Care by Pat Gannon-Leary, Michael McCarthy, Elsevier Science
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Author: Pat Gannon-Leary, Michael McCarthy ISBN: 9781780630311
Publisher: Elsevier Science Publication: March 15, 2010
Imprint: Chandos Publishing Language: English
Author: Pat Gannon-Leary, Michael McCarthy
ISBN: 9781780630311
Publisher: Elsevier Science
Publication: March 15, 2010
Imprint: Chandos Publishing
Language: English

Customer Care provides a detailed course suitable for delivery to library staff at all levels. It can be used as a stand-alone reference work for customer care processes and procedures or, alternatively, it can be used by library staff to tailor a customer care course to suit the requirements and training needs of their own staff.

  • Dual use – reference work and/or training manual
  • Potential as a text book
  • Applicable to a wider context than LIS – could be used for a whole HEI institutional approach to customer care or in local authorities/public services
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Customer Care provides a detailed course suitable for delivery to library staff at all levels. It can be used as a stand-alone reference work for customer care processes and procedures or, alternatively, it can be used by library staff to tailor a customer care course to suit the requirements and training needs of their own staff.

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