Customer-Driven Operations Management: Aligning Business Processes and Quality Tools to Create Operational Effectiveness in Your Company

Business & Finance, Management & Leadership, Management Science, Leadership
Cover of the book Customer-Driven Operations Management: Aligning Business Processes and Quality Tools to Create Operational Effectiveness in Your Company by Christopher K. Ahoy, McGraw-Hill Education
View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart
Author: Christopher K. Ahoy ISBN: 9780071608329
Publisher: McGraw-Hill Education Publication: February 15, 2009
Imprint: McGraw-Hill Education Language: English
Author: Christopher K. Ahoy
ISBN: 9780071608329
Publisher: McGraw-Hill Education
Publication: February 15, 2009
Imprint: McGraw-Hill Education
Language: English

The global economy is witnessing previously unseen levels of competitiveness, forcing business leaders to contend with unprecedented challenges. No longer can companies seize and hold a customer base by operating adequately. In order to enjoy a competitive advantage, an organization must operate at exemplary levels of performance in every facet of business and maintain that degree of excellence indefinitely. This is achieved through careful alignment of operational systems and the use of innovative process management initiatives. “Unless an organization is uniquely qualified to deal with its customers by understanding its own strengths and weakness,” writes internationally renowned operational management expert Christopher K. Ahoy, “it will be unable to understand what is required to move from the current paradigm of doing business.”

In Customer-Driven Operations Management, Ahoy distills the most current business theories and practices that will help you weed out and eliminate operational inefficiencies and put in place the necessary metrics for providing products and services better, cheaper, and faster than ever. Ahoy walks you through the steps of creating a world-class organization, which include

  • Mapping your company's processes to target weak points
  • Realigning management systems from functional to process-focused
  • Setting benchmarks throughout the process to help quantify levels of success
  • Establish a system of knowledge management for the seamless alignment of teams and departments
  • Improving process management using Lean, Six Sigma, and other methodologies
  • Create a sound strategic planning initiative to eliminate future surprises

With diagrams and figures to highlight salient points, Customer-Driven Operations Management clarifies and simplifies the otherwise daunting task of enacting major changes in your company's operations systems.

View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart

The global economy is witnessing previously unseen levels of competitiveness, forcing business leaders to contend with unprecedented challenges. No longer can companies seize and hold a customer base by operating adequately. In order to enjoy a competitive advantage, an organization must operate at exemplary levels of performance in every facet of business and maintain that degree of excellence indefinitely. This is achieved through careful alignment of operational systems and the use of innovative process management initiatives. “Unless an organization is uniquely qualified to deal with its customers by understanding its own strengths and weakness,” writes internationally renowned operational management expert Christopher K. Ahoy, “it will be unable to understand what is required to move from the current paradigm of doing business.”

In Customer-Driven Operations Management, Ahoy distills the most current business theories and practices that will help you weed out and eliminate operational inefficiencies and put in place the necessary metrics for providing products and services better, cheaper, and faster than ever. Ahoy walks you through the steps of creating a world-class organization, which include

With diagrams and figures to highlight salient points, Customer-Driven Operations Management clarifies and simplifies the otherwise daunting task of enacting major changes in your company's operations systems.

More books from McGraw-Hill Education

Cover of the book Facial Flaps Surgery by Christopher K. Ahoy
Cover of the book Practice Makes Perfect: Basic Portuguese, Premium Second Edition by Christopher K. Ahoy
Cover of the book Handbook of Energy Engineering Calculations by Christopher K. Ahoy
Cover of the book Eat, Play, and Be Healthy (A Harvard Medical School Book) by Christopher K. Ahoy
Cover of the book At the Mercy of the Sea : The True Story of Three Sailors in a Caribbean Hurricane: The True Story of Three Sailors in a Caribbean Hurricane by Christopher K. Ahoy
Cover of the book 5 Steps to a 5: 500 AP English Literature Questions to Know by Test Day, Second Edition by Christopher K. Ahoy
Cover of the book Rocket: Eight Lessons to Secure Infinite Growth by Christopher K. Ahoy
Cover of the book Redefining Airmanship by Christopher K. Ahoy
Cover of the book Perfect Phrases for Leadership Development: Hundreds of Ready-to-Use Phrases for Guiding Employees to Reach the Next Level by Christopher K. Ahoy
Cover of the book Robot Programmer's Bonanza by Christopher K. Ahoy
Cover of the book 5 Steps to a 5: AP Physics 2: Algebra-Based, 2018 Edition by Christopher K. Ahoy
Cover of the book Powered by Storytelling: Excavate, Craft, and Present Stories to Transform Business Communication by Christopher K. Ahoy
Cover of the book Own the A.I. Revolution: Unlock Your Artificial Intelligence Strategy to Disrupt Your Competition by Christopher K. Ahoy
Cover of the book Future Forward: Leadership Lessons from Patrick McGovern, the Visionary Who Circled the Globe and Built a Technology Media Empire by Christopher K. Ahoy
Cover of the book Hospital Medicine: Just The Facts by Christopher K. Ahoy
We use our own "cookies" and third party cookies to improve services and to see statistical information. By using this website, you agree to our Privacy Policy