Customer Experience 28 Success Secrets - 28 Most Asked Questions On Customer Experience - What You Need To Know

Business & Finance

• Author: Johnny Gilbert
• ISBN: 9781488521126
• Publisher: Emereo Publishing
• Publication: July 27, 2013
• Imprint: Emereo Publishing
• Language: English

There has never been a Customer Experience Guide like this. Customer Experience 28 Success Secrets is not about the ins and outs of Customer Experience. Instead, it answers the top 28 questions that we are asked and those we come across in our forums, consultancy and education programs.

It tells you exactly how to deal with those questions, with tips that have never before been offered in print. Get the information you need--fast! This comprehensive guide offers a thorough view of key knowledge and detailed insight. This Guide introduces everything you want to know to be successful with Customer Experience.

A quick look inside of the subjects covered: The Benefits of Becoming an AdWords Expert, Specialist Training, Customer Experience is the Best Gauge, What makes ITIL ITSM different?, Lean Customer Service Process Improvement, In some parts of the Asian region, like the Philippines and India, finding a decent and high paying, Engage Leadership, Define the Vision, Common Terminology , ClickTale , Growing Recognition , Application / Techniques , What are Services? , CEM , What Web Analytics Conference Offers?, Lean Six Sigma The Integration of Two Business Processes, Help Desk Tech, Billing, Registrations, Retention and Telemarketing - Working Together as a Team, Customer Experience , ClickTale , SLA Case Study: It s All About the Timing , Advantages , Terminology , Techniques on How to Handle Computer Help Desk Issues, Business Requirement , Thought-Provoking Notes on Effective Knowledge Management, The Guide to Being an Expert Help Desk Technical Support Specialist, Types , Knowledge Management Software , and much more...