Customer Service Call Center Jobs from Home: What Is a Call Center, and Outsourcing and Telemarketing Call Center Services for Beginners

Business & Finance
Cover of the book Customer Service Call Center Jobs from Home: What Is a Call Center, and Outsourcing and Telemarketing Call Center Services for Beginners by Sharon Copeland, Malibu Publishing, Lulu.com
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Author: Sharon Copeland, Malibu Publishing ISBN: 9781300988168
Publisher: Lulu.com Publication: April 29, 2013
Imprint: Lulu.com Language: English
Author: Sharon Copeland, Malibu Publishing
ISBN: 9781300988168
Publisher: Lulu.com
Publication: April 29, 2013
Imprint: Lulu.com
Language: English

Call centers have been the human crossing point for years in several areas including order-taking, catalog sales, post-sale service, and telephone solicitation. With the booming of e-commerce, call centers are becoming more important since they play roles in organizations without the need for other physical presence or human contact. Nowadays, customer services have taken many forms. Consumers expect that they will be able to obtain the same quality of services and answers through whatever medium convenient for them; e-mail sending, filling out forms, telephone calls or even through online services. So, what are the requirements of establishing a customer service call center or finding a job as a call center agent? To answer that question, exploring the elements, connections, and overall skills involved is necessary.

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Call centers have been the human crossing point for years in several areas including order-taking, catalog sales, post-sale service, and telephone solicitation. With the booming of e-commerce, call centers are becoming more important since they play roles in organizations without the need for other physical presence or human contact. Nowadays, customer services have taken many forms. Consumers expect that they will be able to obtain the same quality of services and answers through whatever medium convenient for them; e-mail sending, filling out forms, telephone calls or even through online services. So, what are the requirements of establishing a customer service call center or finding a job as a call center agent? To answer that question, exploring the elements, connections, and overall skills involved is necessary.

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