Customer Service Training 101

Quick and Easy Techniques That Get Great Results

Business & Finance, Business Reference, Business Etiquette, Marketing & Sales, Customer Service, Consumer Behaviour
Cover of the book Customer Service Training 101 by Renee Evenson, AMACOM
View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart
Author: Renee Evenson ISBN: 9780814416426
Publisher: AMACOM Publication: October 6, 2010
Imprint: AMACOM Language: English
Author: Renee Evenson
ISBN: 9780814416426
Publisher: AMACOM
Publication: October 6, 2010
Imprint: AMACOM
Language: English

Your service team may represent the first, last, or only interaction point between your customers and your company. Your front-line service professionals make or break countless opportunities, leads, sales, and relationships every day. Completely revised and updated to meet the challenges of a new service landscape, the second edition of Customer Service Training 101 presents proven techniques for creating unforgettable customer experiences. The book covers every aspect of face-to-face, phone, Internet, and self-service customer relations, and provides simple yet powerful tips for: * Projecting a positive attitude and making a great first impression * Communicating effectively, both verbally and nonverbally * Developing trust, establishing rapport, and making customers feel valued * Confidently handling difficult customers and situations New features include "How Do I Measure Up?" self-assessments, and "Doing It Right" examples from the author's extensive customer service experience. Every step-by-step lesson in this comprehensive and inspiring training manual is augmented with instructive sidebars, a summary of key points, practice exercises, and so much more.

View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart

Your service team may represent the first, last, or only interaction point between your customers and your company. Your front-line service professionals make or break countless opportunities, leads, sales, and relationships every day. Completely revised and updated to meet the challenges of a new service landscape, the second edition of Customer Service Training 101 presents proven techniques for creating unforgettable customer experiences. The book covers every aspect of face-to-face, phone, Internet, and self-service customer relations, and provides simple yet powerful tips for: * Projecting a positive attitude and making a great first impression * Communicating effectively, both verbally and nonverbally * Developing trust, establishing rapport, and making customers feel valued * Confidently handling difficult customers and situations New features include "How Do I Measure Up?" self-assessments, and "Doing It Right" examples from the author's extensive customer service experience. Every step-by-step lesson in this comprehensive and inspiring training manual is augmented with instructive sidebars, a summary of key points, practice exercises, and so much more.

More books from AMACOM

Cover of the book Coaching Knock Your Socks Off Service by Renee Evenson
Cover of the book Start a Successful Business by Renee Evenson
Cover of the book Succeeding in the Project Management Jungle by Renee Evenson
Cover of the book Identifying and Managing Project Risk by Renee Evenson
Cover of the book Selling to The New Elite by Renee Evenson
Cover of the book Full Engagement! by Renee Evenson
Cover of the book The Language of Success by Renee Evenson
Cover of the book AMA Handbook of Business Letters by Renee Evenson
Cover of the book Idea Agent by Renee Evenson
Cover of the book Fail Fast or Win Big by Renee Evenson
Cover of the book Driving Digital by Renee Evenson
Cover of the book Mastering Import and Export Management by Renee Evenson
Cover of the book 101 Sample Write-Ups for Documenting Employee Performance Problems by Renee Evenson
Cover of the book Enterprise Project Governance by Renee Evenson
Cover of the book Transnational Leadership Development by Renee Evenson
We use our own "cookies" and third party cookies to improve services and to see statistical information. By using this website, you agree to our Privacy Policy