Customer Service Training

Business & Finance, Human Resources & Personnel Management, Training, Management & Leadership, Leadership
Cover of the book Customer Service Training by Kimberly Devlin, Association for Talent Development
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Author: Kimberly Devlin ISBN: 9781607284352
Publisher: Association for Talent Development Publication: August 17, 2015
Imprint: Language: English
Author: Kimberly Devlin
ISBN: 9781607284352
Publisher: Association for Talent Development
Publication: August 17, 2015
Imprint:
Language: English

Effective customer service training covers more than niceties.

Organizational profitability is threatened when staff are unable to manage customer needs. Yet it takes more than soft skills training to turn these situations around. A great customer service training covers essential behaviors, service strategies, and service systems that together ensure an exceptional customer experience.

Training authority Kimberly Devlin presents two-day, one-day, and half-day workshops that support trainees in any industry and environment, not just the call center. Each workshop introduces techniques for managing challenging customers and situations and also offers opportunities to apply new skills to service interactions.

About the series

The ATD Workshop Series is written for trainers by trainers, because no one knows workshops as well as the practitioners who have done it all. Each publication weaves in today's technology and accessibility considerations and provides a wealth of new content that can be used to create a training experience like no other. The series also includes Communication Skills Training, Leadership Training, Coaching Training, and New Supervisor Training.

View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart

Effective customer service training covers more than niceties.

Organizational profitability is threatened when staff are unable to manage customer needs. Yet it takes more than soft skills training to turn these situations around. A great customer service training covers essential behaviors, service strategies, and service systems that together ensure an exceptional customer experience.

Training authority Kimberly Devlin presents two-day, one-day, and half-day workshops that support trainees in any industry and environment, not just the call center. Each workshop introduces techniques for managing challenging customers and situations and also offers opportunities to apply new skills to service interactions.

About the series

The ATD Workshop Series is written for trainers by trainers, because no one knows workshops as well as the practitioners who have done it all. Each publication weaves in today's technology and accessibility considerations and provides a wealth of new content that can be used to create a training experience like no other. The series also includes Communication Skills Training, Leadership Training, Coaching Training, and New Supervisor Training.

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