Customer Servitude: Poverty, Prejudice, and Power On the Front Lines of American Commerce

Business & Finance
Cover of the book Customer Servitude: Poverty, Prejudice, and Power On the Front Lines of American Commerce by Jaye B. Owens, Lulu.com
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Author: Jaye B. Owens ISBN: 9781387485611
Publisher: Lulu.com Publication: January 2, 2018
Imprint: Lulu.com Language: English
Author: Jaye B. Owens
ISBN: 9781387485611
Publisher: Lulu.com
Publication: January 2, 2018
Imprint: Lulu.com
Language: English

Customer service jobs are the fastest growing sector of the economy, and they’re filled by women, minorities, and the working poor. American commerce is built on a system which places the most marginalized workers at the mercy of the American public, prioritizes personality over skill, and promises advancement and wage opportunities which don’t exist. Customer service employees know they’re being exploited, but they’ve been effectively silenced through decades of injustice. It’s time to make some noise.

View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart

Customer service jobs are the fastest growing sector of the economy, and they’re filled by women, minorities, and the working poor. American commerce is built on a system which places the most marginalized workers at the mercy of the American public, prioritizes personality over skill, and promises advancement and wage opportunities which don’t exist. Customer service employees know they’re being exploited, but they’ve been effectively silenced through decades of injustice. It’s time to make some noise.

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