Customer with a Capital C

Customer-Centric Service in a Nutshell

Nonfiction, Reference & Language, Reference, Guides & Handbooks, Health & Well Being, Self Help, Business & Finance
Cover of the book Customer with a Capital C by Ken Welsh, Partridge Publishing Singapore
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Author: Ken Welsh ISBN: 9781482829969
Publisher: Partridge Publishing Singapore Publication: March 31, 2015
Imprint: Partridge Publishing Singapore Language: English
Author: Ken Welsh
ISBN: 9781482829969
Publisher: Partridge Publishing Singapore
Publication: March 31, 2015
Imprint: Partridge Publishing Singapore
Language: English

Customer with a Capital C provides a unique insight into the workings of one of North Americas foremost customer service organizations, Headsets.com. Over the past decade the author, Ken Welsh, has worked as Headsets.coms voice coach, helping distil the vision of the companys CEO, Mike Faith, into a practical skill set. Mikes vision has always been to create a company where the customer comes first, second, and alwaysa company that is truly customer-centric. With the help of everyone at Headsets.com, Ken Welsh has written Customer with a Capital C as a simple, easily read case study of a truly customer-centric organization. Through this, Customer with a Capital C provides a simple set of easily applied principles for anyone wishing to create a successful company where the customer always comes first.

View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart

Customer with a Capital C provides a unique insight into the workings of one of North Americas foremost customer service organizations, Headsets.com. Over the past decade the author, Ken Welsh, has worked as Headsets.coms voice coach, helping distil the vision of the companys CEO, Mike Faith, into a practical skill set. Mikes vision has always been to create a company where the customer comes first, second, and alwaysa company that is truly customer-centric. With the help of everyone at Headsets.com, Ken Welsh has written Customer with a Capital C as a simple, easily read case study of a truly customer-centric organization. Through this, Customer with a Capital C provides a simple set of easily applied principles for anyone wishing to create a successful company where the customer always comes first.

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