Customers at Work

New Perspectives on Interactive Service Work

Business & Finance, Economics, International Economics, Management & Leadership, Management
Cover of the book Customers at Work by , Palgrave Macmillan UK
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Author: ISBN: 9781137293251
Publisher: Palgrave Macmillan UK Publication: July 25, 2013
Imprint: Palgrave Macmillan Language: English
Author:
ISBN: 9781137293251
Publisher: Palgrave Macmillan UK
Publication: July 25, 2013
Imprint: Palgrave Macmillan
Language: English

Explores the ongoing transformation of service relationships, focusing on the incorporation of the customer's active contribution to virtually all aspects and stages of the production process. This volume illuminates social relations and interaction between customers and service providers as well as between the users of web-based services.

View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart

Explores the ongoing transformation of service relationships, focusing on the incorporation of the customer's active contribution to virtually all aspects and stages of the production process. This volume illuminates social relations and interaction between customers and service providers as well as between the users of web-based services.

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