Design for Services

Business & Finance, Marketing & Sales, Customer Service
Cover of the book Design for Services by Anna Meroni, Daniela Sangiorgi, Taylor and Francis
View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart
Author: Anna Meroni, Daniela Sangiorgi ISBN: 9781317152378
Publisher: Taylor and Francis Publication: April 8, 2016
Imprint: Routledge Language: English
Author: Anna Meroni, Daniela Sangiorgi
ISBN: 9781317152378
Publisher: Taylor and Francis
Publication: April 8, 2016
Imprint: Routledge
Language: English

In Design for Services, Anna Meroni and Daniela Sangiorgi articulate what Design is doing and can do for services, and how this connects to existing fields of knowledge and practice. Designers previously saw their task as the conceptualisation, development and production of tangible objects. In the twenty-first century, a designer rarely 'designs something' but rather 'designs for something': in the case of this publication, for change, better experiences and better services. The authors reflect on this recent transformation in the practice, role and skills of designers, by organising their book into three main sections. The first section links Design for Services to existing models and studies on services and service innovation. Section two presents multiple service design projects to illustrate and clarify the issues, practices and theories that characterise the discipline today; using these case studies the authors propose a conceptual framework that maps and describes the role of designers in the service economy. The final section projects the discipline into the emerging paradigms of a new economy to initiate a reflection on its future development.

View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart

In Design for Services, Anna Meroni and Daniela Sangiorgi articulate what Design is doing and can do for services, and how this connects to existing fields of knowledge and practice. Designers previously saw their task as the conceptualisation, development and production of tangible objects. In the twenty-first century, a designer rarely 'designs something' but rather 'designs for something': in the case of this publication, for change, better experiences and better services. The authors reflect on this recent transformation in the practice, role and skills of designers, by organising their book into three main sections. The first section links Design for Services to existing models and studies on services and service innovation. Section two presents multiple service design projects to illustrate and clarify the issues, practices and theories that characterise the discipline today; using these case studies the authors propose a conceptual framework that maps and describes the role of designers in the service economy. The final section projects the discipline into the emerging paradigms of a new economy to initiate a reflection on its future development.

More books from Taylor and Francis

Cover of the book The Conscience of Lebanon by Anna Meroni, Daniela Sangiorgi
Cover of the book Rural Policy Implementation in Contemporary China by Anna Meroni, Daniela Sangiorgi
Cover of the book The Economics of Social Responsibility by Anna Meroni, Daniela Sangiorgi
Cover of the book Family Television by Anna Meroni, Daniela Sangiorgi
Cover of the book Stories of Life in the Workplace by Anna Meroni, Daniela Sangiorgi
Cover of the book Equality by Anna Meroni, Daniela Sangiorgi
Cover of the book Statecraft and Spectacle in East Asia by Anna Meroni, Daniela Sangiorgi
Cover of the book From Tribe To Empire by Anna Meroni, Daniela Sangiorgi
Cover of the book Harmless Lovers by Anna Meroni, Daniela Sangiorgi
Cover of the book Engaging the Public with Climate Change by Anna Meroni, Daniela Sangiorgi
Cover of the book Will Alsop by Anna Meroni, Daniela Sangiorgi
Cover of the book China and India by Anna Meroni, Daniela Sangiorgi
Cover of the book Labor in an Islamic Setting by Anna Meroni, Daniela Sangiorgi
Cover of the book An Introduction to Literary Studies by Anna Meroni, Daniela Sangiorgi
Cover of the book School Psychology by Anna Meroni, Daniela Sangiorgi
We use our own "cookies" and third party cookies to improve services and to see statistical information. By using this website, you agree to our Privacy Policy