Designing and Implementing Grievance Redress Mechanisms

A Guide for Implementors of Transport Projects in Sri Lanka

Business & Finance, Management & Leadership, Management
Cover of the book Designing and Implementing Grievance Redress Mechanisms by Asian Development Bank, Asian Development Bank
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Author: Asian Development Bank ISBN: 9789290920205
Publisher: Asian Development Bank Publication: May 1, 2010
Imprint: Asian Development Bank Language: English
Author: Asian Development Bank
ISBN: 9789290920205
Publisher: Asian Development Bank
Publication: May 1, 2010
Imprint: Asian Development Bank
Language: English

This guide clarifies the concept of grievance redress mechanisms and presents the rationale for their implementation. It shows how grievance redress should be built into projects' policy and institutional frameworks as well as planning models. It also describes the key elements of grievance redress mechanisms and provides step-by-step guidelines for designing and implementing these mechanisms. Annexes to the guide offer practical tools, samples of monitoring charts and forms, flow charts, terms of reference, an input on capacity building for grievance redress, and other materials needed for the design and implementation of a grievance mechanism. The guide evolved through experiences accumulated in the Southern Transport Development Project in Sri Lanka.

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This guide clarifies the concept of grievance redress mechanisms and presents the rationale for their implementation. It shows how grievance redress should be built into projects' policy and institutional frameworks as well as planning models. It also describes the key elements of grievance redress mechanisms and provides step-by-step guidelines for designing and implementing these mechanisms. Annexes to the guide offer practical tools, samples of monitoring charts and forms, flow charts, terms of reference, an input on capacity building for grievance redress, and other materials needed for the design and implementation of a grievance mechanism. The guide evolved through experiences accumulated in the Southern Transport Development Project in Sri Lanka.

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