Developing Knowledge-Based Client Relationships

Business & Finance, Economics, Microeconomics, Management & Leadership, Management
Cover of the book Developing Knowledge-Based Client Relationships by Ross Dawson, Taylor and Francis
View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart
Author: Ross Dawson ISBN: 9781136410819
Publisher: Taylor and Francis Publication: May 31, 2012
Imprint: Routledge Language: English
Author: Ross Dawson
ISBN: 9781136410819
Publisher: Taylor and Francis
Publication: May 31, 2012
Imprint: Routledge
Language: English

Developing Knowledge-Based Client Relationships, Second Edition, shows organizations how to lead their key clients into lasting, profitable, high-value relationships. Building on the powerful, tested principles of knowledge-based client relationships, Ross Dawson provides clear and extremely practical approaches for all professional and knowledge-based firms on how to create unique value for both clients and themselves.
Detailed case studies across a wide variety of professional services industries offer valuable insights into world leading practice in the field.

He examines key client programs, and how to create deeper knowledge-based relationships through these. He discusses in detail the collaborative technologies available today and how they can be used in client relationships, along with managing portfolios of communications channels. He also discusses firm-wide relationship management, leading relationship teams, and value-based pricing for knowledge-based client relationships. This is done by presenting underlying theoretical framework, a variety of tools for structuring relationships and presenting knowledge to clients, and numerous case studies and examples of firms which have implemented these concepts successfully.

View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart

Developing Knowledge-Based Client Relationships, Second Edition, shows organizations how to lead their key clients into lasting, profitable, high-value relationships. Building on the powerful, tested principles of knowledge-based client relationships, Ross Dawson provides clear and extremely practical approaches for all professional and knowledge-based firms on how to create unique value for both clients and themselves.
Detailed case studies across a wide variety of professional services industries offer valuable insights into world leading practice in the field.

He examines key client programs, and how to create deeper knowledge-based relationships through these. He discusses in detail the collaborative technologies available today and how they can be used in client relationships, along with managing portfolios of communications channels. He also discusses firm-wide relationship management, leading relationship teams, and value-based pricing for knowledge-based client relationships. This is done by presenting underlying theoretical framework, a variety of tools for structuring relationships and presenting knowledge to clients, and numerous case studies and examples of firms which have implemented these concepts successfully.

More books from Taylor and Francis

Cover of the book Supervision Across the Content Areas by Ross Dawson
Cover of the book The Art and Science of Dance/Movement Therapy by Ross Dawson
Cover of the book Good Governance in the Era of Global Neoliberalism by Ross Dawson
Cover of the book Rick Sammon’s Creative Visualization for Photographers by Ross Dawson
Cover of the book Developing Professional Practice in Health and Social Care by Ross Dawson
Cover of the book Contract and Control in the Entertainment Industry by Ross Dawson
Cover of the book Imagining Mary by Ross Dawson
Cover of the book Global Strategy in the Service Industries by Ross Dawson
Cover of the book Corporate Realities (Routledge Revivals) by Ross Dawson
Cover of the book Sinologism by Ross Dawson
Cover of the book Multinationals, Technology & Competitiveness (RLE International Business) by Ross Dawson
Cover of the book Belonging and Estrangement in the Poetry of Philip Larkin, R.S. Thomas and Charles Causley by Ross Dawson
Cover of the book The Miscellany of the Spanish Golden Age by Ross Dawson
Cover of the book The Italian American Experience by Ross Dawson
Cover of the book Understanding and Treating Schizophrenia by Ross Dawson
We use our own "cookies" and third party cookies to improve services and to see statistical information. By using this website, you agree to our Privacy Policy