Driving Innovation in Service Organisations

A Study in the German Airport Industry

Business & Finance, Marketing & Sales, Research
Cover of the book Driving Innovation in Service Organisations by Jessica Scheler, Gabler Verlag
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Author: Jessica Scheler ISBN: 9783834938398
Publisher: Gabler Verlag Publication: January 11, 2013
Imprint: Gabler Verlag Language: English
Author: Jessica Scheler
ISBN: 9783834938398
Publisher: Gabler Verlag
Publication: January 11, 2013
Imprint: Gabler Verlag
Language: English

With an ever increasing globalization of the economy, rapid technological progress, and intensifying competition, service firms such as airports constantly have to fuel the engine of renewal to keep on prospering. Nevertheless, research is still left with the critical question how service firms can manage their ability to innovate. By applying a resource perspective, Jessica Scheler explores drivers and barriers affecting the ability to innovate in the airport industry. Findings reveal significant categories and deliver valuable findings for academia and managerial practice particularly with regard to leadership issues, organizational structure, and roles of individuals.

View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart

With an ever increasing globalization of the economy, rapid technological progress, and intensifying competition, service firms such as airports constantly have to fuel the engine of renewal to keep on prospering. Nevertheless, research is still left with the critical question how service firms can manage their ability to innovate. By applying a resource perspective, Jessica Scheler explores drivers and barriers affecting the ability to innovate in the airport industry. Findings reveal significant categories and deliver valuable findings for academia and managerial practice particularly with regard to leadership issues, organizational structure, and roles of individuals.

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