Emotional Business

Inspiring Human Connectedness to Grow Earnings and the Economy

Business & Finance, Business Reference, Education, Management & Leadership, Decision Making & Problem Solving
Cover of the book Emotional Business by Ravi Rao, iUniverse
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Author: Ravi Rao ISBN: 9781475926194
Publisher: iUniverse Publication: June 27, 2012
Imprint: iUniverse Language: English
Author: Ravi Rao
ISBN: 9781475926194
Publisher: iUniverse
Publication: June 27, 2012
Imprint: iUniverse
Language: English

If youve ever felt ignored as a customer, humiliated by a teammate, drained by workplace politics, or painfully isolated in a big company, then youve experienced the business effects of emotional disconnection.

In todays knowledge-driven and service centered economy, emotional excellence isnt idealism. It is a practical necessity for growth and retaining superior talent. The Industrial Revolution is over, and the Emotional Revolution has now begun.

Recognizing that emotion is part of the fabric of human biology, the hundred billion neurons in every brain can be emotionally engaged to:

Evoke intense customer passion to boost sales

Eliminate the financial self-destruction of infighting

Excite employees to care for each other to ensure effectiveness

Written for anyone from the small business employee to the corporate CEO, this step-by step guidebook contains dozens of practical checklists and examples to immediately create connection with customers and colleagues. If you get the emotions right, you get the business right.

View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart

If youve ever felt ignored as a customer, humiliated by a teammate, drained by workplace politics, or painfully isolated in a big company, then youve experienced the business effects of emotional disconnection.

In todays knowledge-driven and service centered economy, emotional excellence isnt idealism. It is a practical necessity for growth and retaining superior talent. The Industrial Revolution is over, and the Emotional Revolution has now begun.

Recognizing that emotion is part of the fabric of human biology, the hundred billion neurons in every brain can be emotionally engaged to:

Evoke intense customer passion to boost sales

Eliminate the financial self-destruction of infighting

Excite employees to care for each other to ensure effectiveness

Written for anyone from the small business employee to the corporate CEO, this step-by step guidebook contains dozens of practical checklists and examples to immediately create connection with customers and colleagues. If you get the emotions right, you get the business right.

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