Exceptional Customer Service

Exceed Customer Expectations to Build Loyalty & Boost Profits

Business & Finance, Marketing & Sales, Customer Service
Cover of the book Exceptional Customer Service by Lisa Ford, David McNair, William Perry, Adams Media
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Author: Lisa Ford, David McNair, William Perry ISBN: 9781440504358
Publisher: Adams Media Publication: August 18, 2009
Imprint: Adams Media Language: English
Author: Lisa Ford, David McNair, William Perry
ISBN: 9781440504358
Publisher: Adams Media
Publication: August 18, 2009
Imprint: Adams Media
Language: English

When the going's tough, companies that survive will be those that build the greatest loyalty-by exceeding expectations. Yet, too often, companies ignore their customers' needs and wants. Today, industries like airlines, retail businesses, and restaurants are feeling consumer pushback.

With new, updated examples from more than fifty companies-from Chik-Fil-A restaurants to the Ritz-Carlton hotel chain to online retailer Zappos.com-this book shows managers how to go from so-so service to amazing service.

In today's market, customer service is a key competitive advantage. This book shows you how to expand your customer base when the industry is shrinking, use new media to reach consumers, and make a lasting, great impression on customers.

When businesses are fighting to survive, creating a great experience for customers isnit just important-it's essential.

View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart

When the going's tough, companies that survive will be those that build the greatest loyalty-by exceeding expectations. Yet, too often, companies ignore their customers' needs and wants. Today, industries like airlines, retail businesses, and restaurants are feeling consumer pushback.

With new, updated examples from more than fifty companies-from Chik-Fil-A restaurants to the Ritz-Carlton hotel chain to online retailer Zappos.com-this book shows managers how to go from so-so service to amazing service.

In today's market, customer service is a key competitive advantage. This book shows you how to expand your customer base when the industry is shrinking, use new media to reach consumers, and make a lasting, great impression on customers.

When businesses are fighting to survive, creating a great experience for customers isnit just important-it's essential.

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