Global Services Outsourcing

Business & Finance, Economics, International, Human Resources & Personnel Management, Organizational Behavior
Cover of the book Global Services Outsourcing by Ronan McIvor, Cambridge University Press
View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart
Author: Ronan McIvor ISBN: 9781107713413
Publisher: Cambridge University Press Publication: July 22, 2010
Imprint: Cambridge University Press Language: English
Author: Ronan McIvor
ISBN: 9781107713413
Publisher: Cambridge University Press
Publication: July 22, 2010
Imprint: Cambridge University Press
Language: English

Services outsourcing is an increasingly attractive option for firms seeking to reduce costs and achieve service improvements. Many organisations now choose to transfer responsibility for entire functions such as human resources, finance and information technology services to both local and global vendors. Yet outsourcing such functions is a complex process, one that is driven by factors that transcend cost considerations alone. Issues such as service design, unbundling processes, managing work across different cultures and time zones, and business process redesign have all become important elements of managing services outsourcing arrangements. This book uses tools and techniques from a variety of disciplines to show how to successfully plan, implement and manage services outsourcing arrangements. Based on in-depth analysis of large-scale outsourcing arrangements across a wide range of sectors, this is an excellent resource for both academics and practitioners who wish to understand more about this complex phenomenon.

View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart

Services outsourcing is an increasingly attractive option for firms seeking to reduce costs and achieve service improvements. Many organisations now choose to transfer responsibility for entire functions such as human resources, finance and information technology services to both local and global vendors. Yet outsourcing such functions is a complex process, one that is driven by factors that transcend cost considerations alone. Issues such as service design, unbundling processes, managing work across different cultures and time zones, and business process redesign have all become important elements of managing services outsourcing arrangements. This book uses tools and techniques from a variety of disciplines to show how to successfully plan, implement and manage services outsourcing arrangements. Based on in-depth analysis of large-scale outsourcing arrangements across a wide range of sectors, this is an excellent resource for both academics and practitioners who wish to understand more about this complex phenomenon.

More books from Cambridge University Press

Cover of the book Stage and Picture in the English Renaissance by Ronan McIvor
Cover of the book William Howard Taft by Ronan McIvor
Cover of the book Defending the Correspondence Theory of Truth by Ronan McIvor
Cover of the book Diversity and European Human Rights by Ronan McIvor
Cover of the book Modernization, Cultural Change, and Democracy by Ronan McIvor
Cover of the book Introduction to Atmospheric Modelling by Ronan McIvor
Cover of the book The Foundation of the Unconscious by Ronan McIvor
Cover of the book Rights Come to Mind by Ronan McIvor
Cover of the book Text and Authority in the South African Nazaretha Church by Ronan McIvor
Cover of the book Science, Colonialism, and Indigenous Peoples by Ronan McIvor
Cover of the book Kantian Ethics, Dignity and Perfection by Ronan McIvor
Cover of the book The Politics of African-American Education by Ronan McIvor
Cover of the book An Economic History of Twentieth-Century Europe by Ronan McIvor
Cover of the book The Cambridge Economic History of Modern Europe: Volume 1, 1700–1870 by Ronan McIvor
Cover of the book Schoenberg and Redemption by Ronan McIvor
We use our own "cookies" and third party cookies to improve services and to see statistical information. By using this website, you agree to our Privacy Policy