How to Manage Difficult People
Proven Strategies for Dealing with Challenging Behaviour at Work
Business & Finance, Human Resources & Personnel Management
| Author: | Alan Fairweather | ISBN: | 9781848034389 |
| Publisher: | Little, Brown Book Group | Publication: | July 1, 2011 |
| Imprint: | How To Books | Language: | English |
| Author: | Alan Fairweather |
| ISBN: | 9781848034389 |
| Publisher: | Little, Brown Book Group |
| Publication: | July 1, 2011 |
| Imprint: | How To Books |
| Language: | English |
Dealing with difficult people - from awkward customers at work to irritating neighbours at home - is a challenge many people face on a day-to-day basis. This book will show you how to:
- Defuse and deal with difficult customers, both on the phone and face to face;
- Manage problems with colleagues in the workplace, including a manipulative boss;
- Handle difficult day-to-day interactions with any people we come into contact anywhere;
- Identify and manage behaviours which can turn a person into a `problem?;Improve necessary listening and communication skills;
- Increase self confidence and develop rapport building skills.
This book contains some proven techniques for managing yourself as well as managing difficult people. If you gain a better understanding of yourself, build your confidence and use these techniques, then you?ll make your life a whole lot easier.
Dealing with difficult people - from awkward customers at work to irritating neighbours at home - is a challenge many people face on a day-to-day basis. This book will show you how to:
- Defuse and deal with difficult customers, both on the phone and face to face;
- Manage problems with colleagues in the workplace, including a manipulative boss;
- Handle difficult day-to-day interactions with any people we come into contact anywhere;
- Identify and manage behaviours which can turn a person into a `problem?;Improve necessary listening and communication skills;
- Increase self confidence and develop rapport building skills.
This book contains some proven techniques for managing yourself as well as managing difficult people. If you gain a better understanding of yourself, build your confidence and use these techniques, then you?ll make your life a whole lot easier.
