Human Resource Management in the Hospitality and Tourism Industry

Business & Finance, Industries & Professions, Hospitality, Tourism & Travel, Human Resources & Personnel Management
Cover of the book Human Resource Management in the Hospitality and Tourism Industry by Michael Riley, Taylor and Francis
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Author: Michael Riley ISBN: 9781317856245
Publisher: Taylor and Francis Publication: April 23, 2014
Imprint: Routledge Language: English
Author: Michael Riley
ISBN: 9781317856245
Publisher: Taylor and Francis
Publication: April 23, 2014
Imprint: Routledge
Language: English

This fully updated and expanded second edition of Human Resource Management examines the role of human resource management in the hospitality and tourism industry. The subject is approached from four perspectives: * the social psychology of managing people * the economics of labour * the practical techniques * strategy.

The author argues that labour costs, labour utilisation, labour market behaviour and pay are inseparable from the skills of managing people. The book contains an important analysis of the labour market for this industry and now, in its second edition includes, among others, chapters on attitude measurement, customer-employee relations, questionnaire design and organizational change.
Human Resource Management in the Hospitality and Tourism Industry is written in a clear, user-friendly style and offers a challenging view of the subject and an opportunity to learn an important aspect of management in an applied context. It is appropriate for degree level students and practitioners in the industry.

View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart

This fully updated and expanded second edition of Human Resource Management examines the role of human resource management in the hospitality and tourism industry. The subject is approached from four perspectives: * the social psychology of managing people * the economics of labour * the practical techniques * strategy.

The author argues that labour costs, labour utilisation, labour market behaviour and pay are inseparable from the skills of managing people. The book contains an important analysis of the labour market for this industry and now, in its second edition includes, among others, chapters on attitude measurement, customer-employee relations, questionnaire design and organizational change.
Human Resource Management in the Hospitality and Tourism Industry is written in a clear, user-friendly style and offers a challenging view of the subject and an opportunity to learn an important aspect of management in an applied context. It is appropriate for degree level students and practitioners in the industry.

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