Implementing Service Quality based on ISO/IEC 20000

A Management Guide

Nonfiction, Computers, General Computing
Cover of the book Implementing Service Quality based on ISO/IEC 20000 by Michael Kunas, IT Governance Ltd
View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart
Author: Michael Kunas ISBN: 9781849284448
Publisher: IT Governance Ltd Publication: October 25, 2012
Imprint: IT Governance Publishing Language: English
Author: Michael Kunas
ISBN: 9781849284448
Publisher: IT Governance Ltd
Publication: October 25, 2012
Imprint: IT Governance Publishing
Language: English

Many customers look for suppliers with ISO/IEC 20000 certification, seeking the reassurance it provides. This book will guide you through implementation and certification. Your streamlined management processes will enable you to offer first-class customer service at competitive prices. The positive impact on your profit margins is just one of the benefits that certification can give you.

View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart

Many customers look for suppliers with ISO/IEC 20000 certification, seeking the reassurance it provides. This book will guide you through implementation and certification. Your streamlined management processes will enable you to offer first-class customer service at competitive prices. The positive impact on your profit margins is just one of the benefits that certification can give you.

More books from IT Governance Ltd

Cover of the book Selection Management for Systems and Services by Michael Kunas
Cover of the book Software Life Cycle Management Standards by Michael Kunas
Cover of the book Compliance by Design by Michael Kunas
Cover of the book Illustrating PRINCE2 by Michael Kunas
Cover of the book The Case for ISO27001:2013 by Michael Kunas
Cover of the book It's All About Relationships by Michael Kunas
Cover of the book Risk Assessment for Asset Owners by Michael Kunas
Cover of the book EU GDPR - A pocket guide, second edition by Michael Kunas
Cover of the book How to Survive a Data Breach by Michael Kunas
Cover of the book ITIL and Organizational Change by Michael Kunas
Cover of the book Turning Heads and Changing Minds by Michael Kunas
Cover of the book E-Discovery and the Federal Rules of Civil Procedures by Michael Kunas
Cover of the book Information Security Breaches by Michael Kunas
Cover of the book ISO22301 by Michael Kunas
Cover of the book ISO27001 in a Windows Environment by Michael Kunas
We use our own "cookies" and third party cookies to improve services and to see statistical information. By using this website, you agree to our Privacy Policy