ISO/IEC 20000 Foundation Complete Certification Kit - Study Guide Book and Online Course - Second Edition

Business & Finance, Industries & Professions, Information Management, Nonfiction, Computers, General Computing
Cover of the book ISO/IEC 20000 Foundation Complete Certification Kit - Study Guide Book and Online Course - Second Edition by Ivanka Menken, Emereo Publishing
View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart
Author: Ivanka Menken ISBN: 9781486431786
Publisher: Emereo Publishing Publication: October 24, 2012
Imprint: Emereo Publishing Language: English
Author: Ivanka Menken
ISBN: 9781486431786
Publisher: Emereo Publishing
Publication: October 24, 2012
Imprint: Emereo Publishing
Language: English
The first edition of this book and its accompanying eLearning course is regarded as a classic in its field. Now, in an expanded and updated version of The Art of Service's book, the authors once again present a step-by-step guide to getting your ISO/IEC 20000 Foundation Certificate.

As the industry standard in terms of Process, Service and Lifecycle Management for IT, the ISO/IEC 20000 Foundation exam is the most popular entry-level certification, particularly for individuals switching from another career to IT.

ISO/IEC 20000 is the international, independent standard for quality in IT Service Management. A standard that enables organizations to prove the quality of IT Services to clients, and to build and maintain an IT Service Management System that meets the international ISO/IEC 20000 quality requirements. This delivers a significant competitive advantage, since clients demand high quality of IT Services. These organizations need IT-professionals who are certified for ISO/IEC 20000.

This kit prepares you for the certification exam by offering valuable information on the ITIL and ISO/IEC 20000 Framework, ISO/IEC 20000 Certification and IT Service Management.

This Kit contains the book and online course access that provides everything you need to prepare for the ISO/IEC 20000 Foundation Certification Exam, including in-depth coverage of all exam objectives, scenarios to easily demonstrate the processes in action, and practice exam questions for that last minute test preparation.

This Study Guide and Online Course access provides complete, in-depth coverage of all exam objectives for the ISO/IEC 20000 Foundation exam in a systematic approach, so you can be confident you're getting the instruction you need.

* Real-world scenarios put what you've learned in the context of service solutions.

* Thought provoking questions to challenge your thinking and understanding.

* Exam Essentials in each chapter helps you zero in on what you need to know.

* Includes practice exam questions.

* A Real World Guide to ISO/IEC 20000 Skills.

* Key information and real world examples organized around the actual day-to-day tasks and challenges you'll face in the field of IT Service Management.

* Practice what you've learned with challenging ISO/IEC 20000 Foundation exam style questions.

Based on specific exam objectives - use this as a lab manual for certification preparation.

Customer Testimonials:

Great Kit for 20K certification knowledge and guidance, Ann F. Reynolds I hightly recommend this kit - not only is it complete for successfully completing the certification exam but a great reference for a 20K certification team. Recommend any organization looking to obtain this certification makes sure everyone on their 20K project team completes this program.

Brilliant Guide & Online course, K. Bee This kit is high quality and contains valuable information on the ITIL and ISO/IEC 20000 Framework, I feel confident in taking the ISO/IEC 20000 Foundation Exam. In addition it including information on the exam with scenarios which was most useful and I will definately re-visit again for the last minute prep before I take the exam. This is certainly one of the best on-line courses I have seen, the book is excellent - I'm very impressed with The Art of Service products and will be a regular customer. Keep up the good work!

Considering the increasing number of IT Professionals and their Organizations who want to be actively involved in IT Service Management, this book, which leads to ISO/IEC 20000 Foundation Certification, should do at least as well as the first edition, which is a bestseller.

View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart
The first edition of this book and its accompanying eLearning course is regarded as a classic in its field. Now, in an expanded and updated version of The Art of Service's book, the authors once again present a step-by-step guide to getting your ISO/IEC 20000 Foundation Certificate.

As the industry standard in terms of Process, Service and Lifecycle Management for IT, the ISO/IEC 20000 Foundation exam is the most popular entry-level certification, particularly for individuals switching from another career to IT.

ISO/IEC 20000 is the international, independent standard for quality in IT Service Management. A standard that enables organizations to prove the quality of IT Services to clients, and to build and maintain an IT Service Management System that meets the international ISO/IEC 20000 quality requirements. This delivers a significant competitive advantage, since clients demand high quality of IT Services. These organizations need IT-professionals who are certified for ISO/IEC 20000.

This kit prepares you for the certification exam by offering valuable information on the ITIL and ISO/IEC 20000 Framework, ISO/IEC 20000 Certification and IT Service Management.

This Kit contains the book and online course access that provides everything you need to prepare for the ISO/IEC 20000 Foundation Certification Exam, including in-depth coverage of all exam objectives, scenarios to easily demonstrate the processes in action, and practice exam questions for that last minute test preparation.

This Study Guide and Online Course access provides complete, in-depth coverage of all exam objectives for the ISO/IEC 20000 Foundation exam in a systematic approach, so you can be confident you're getting the instruction you need.

* Real-world scenarios put what you've learned in the context of service solutions.

* Thought provoking questions to challenge your thinking and understanding.

* Exam Essentials in each chapter helps you zero in on what you need to know.

* Includes practice exam questions.

* A Real World Guide to ISO/IEC 20000 Skills.

* Key information and real world examples organized around the actual day-to-day tasks and challenges you'll face in the field of IT Service Management.

* Practice what you've learned with challenging ISO/IEC 20000 Foundation exam style questions.

Based on specific exam objectives - use this as a lab manual for certification preparation.

Customer Testimonials:

Great Kit for 20K certification knowledge and guidance, Ann F. Reynolds I hightly recommend this kit - not only is it complete for successfully completing the certification exam but a great reference for a 20K certification team. Recommend any organization looking to obtain this certification makes sure everyone on their 20K project team completes this program.

Brilliant Guide & Online course, K. Bee This kit is high quality and contains valuable information on the ITIL and ISO/IEC 20000 Framework, I feel confident in taking the ISO/IEC 20000 Foundation Exam. In addition it including information on the exam with scenarios which was most useful and I will definately re-visit again for the last minute prep before I take the exam. This is certainly one of the best on-line courses I have seen, the book is excellent - I'm very impressed with The Art of Service products and will be a regular customer. Keep up the good work!

Considering the increasing number of IT Professionals and their Organizations who want to be actively involved in IT Service Management, this book, which leads to ISO/IEC 20000 Foundation Certification, should do at least as well as the first edition, which is a bestseller.

More books from Emereo Publishing

Cover of the book Christopher Columbus 61 Success Facts - Everything you need to know about Christopher Columbus by Ivanka Menken
Cover of the book Metonymy 136 Success Secrets - 136 Most Asked Questions On Metonymy - What You Need To Know by Ivanka Menken
Cover of the book The Biomass Handbook - Everything You Need To Know About Biomass by Ivanka Menken
Cover of the book Country Style Greats: Delicious Country Style Recipes, The Top 95 Country Style Recipes by Ivanka Menken
Cover of the book Business Models - Simple Steps to Win, Insights and Opportunities for Maxing Out Success by Ivanka Menken
Cover of the book The Alain de Botton Handbook - Everything You Need To Know About Alain de Botton by Ivanka Menken
Cover of the book Constant Greatest Quotes - Quick, Short, Medium Or Long Quotes. Find The Perfect Constant Quotations For All Occasions - Spicing Up Letters, Speeches, And Everyday Conversations. by Ivanka Menken
Cover of the book MCSA 28 Success Secrets - 28 Most Asked Questions On MCSA - What You Need To Know by Ivanka Menken
Cover of the book Dane DeHaan 34 Success Facts - Everything you need to know about Dane DeHaan by Ivanka Menken
Cover of the book Outsourcing 100 Success Secrets - 100 Most Asked Questions: The Missing IT, Business Process, Call Center, HR -Outsourcing to India, China and more Guide by Ivanka Menken
Cover of the book How to Land a Top-Paying Cyber security specialists Job: Your Complete Guide to Opportunities, Resumes and Cover Letters, Interviews, Salaries, Promotions, What to Expect From Recruiters and More by Ivanka Menken
Cover of the book Healing Greatest Quotes - Quick, Short, Medium Or Long Quotes. Find The Perfect Healing Quotations For All Occasions - Spicing Up Letters, Speeches, And Everyday Conversations. by Ivanka Menken
Cover of the book Smoked Greats: Delicious Smoked Recipes, The Top 100 Smoked Recipes by Ivanka Menken
Cover of the book Heather Graham 171 Success Facts - Everything you need to know about Heather Graham by Ivanka Menken
Cover of the book Fleetwood Mac 186 Success Facts - Everything you need to know about Fleetwood Mac by Ivanka Menken
We use our own "cookies" and third party cookies to improve services and to see statistical information. By using this website, you agree to our Privacy Policy