ITIL For Dummies

Business & Finance, Management & Leadership, Management
Cover of the book ITIL For Dummies by Peter Farenden, Wiley
View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart
Author: Peter Farenden ISBN: 9781119951186
Publisher: Wiley Publication: March 8, 2012
Imprint: For Dummies Language: English
Author: Peter Farenden
ISBN: 9781119951186
Publisher: Wiley
Publication: March 8, 2012
Imprint: For Dummies
Language: English

ITIL For Dummies provides an easy-to-understand introduction to using best practice guidance within IT service management. It breaks down the 5 stages of the service lifecycle into digestible chunks, helping you to ensure that customers receive the best possible IT experience. Whether readers need to identify their customers' needs, design and implement a new IT service, or monitor and improve an existing service, this official guide provides a support framework for IT-related activities and the interactions of IT technical personnel with business customers and users.

  • Understanding how ITIL can help you
  • Getting to grips with ITIL processes and the service lifecycle
  • Implementing ITIL into your day to day work
  • Learn key skills in planning and carrying out design and implementation projects
View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart

ITIL For Dummies provides an easy-to-understand introduction to using best practice guidance within IT service management. It breaks down the 5 stages of the service lifecycle into digestible chunks, helping you to ensure that customers receive the best possible IT experience. Whether readers need to identify their customers' needs, design and implement a new IT service, or monitor and improve an existing service, this official guide provides a support framework for IT-related activities and the interactions of IT technical personnel with business customers and users.

More books from Wiley

Cover of the book Lagrangian Modeling of the Atmosphere by Peter Farenden
Cover of the book Have Bacteria Won? by Peter Farenden
Cover of the book Revisiting Cardiac Anatomy by Peter Farenden
Cover of the book Management Reset by Peter Farenden
Cover of the book Strategy for the Corporate Level by Peter Farenden
Cover of the book Lean For Dummies by Peter Farenden
Cover of the book Pattern-Oriented Software Architecture, Patterns for Concurrent and Networked Objects by Peter Farenden
Cover of the book Access 2010 Bible by Peter Farenden
Cover of the book Allgemeine Chemie by Peter Farenden
Cover of the book Veterinary Neuropathology by Peter Farenden
Cover of the book Modeling of Living Systems by Peter Farenden
Cover of the book Separation of Enantiomers by Peter Farenden
Cover of the book Visible Light Photocatalysis in Organic Chemistry by Peter Farenden
Cover of the book Nonparametric Statistics by Peter Farenden
Cover of the book FSMA and Food Safety Systems by Peter Farenden
We use our own "cookies" and third party cookies to improve services and to see statistical information. By using this website, you agree to our Privacy Policy